Is De Moestuinwinkel trustworthy? Reviews and trustmark

Dorothee Cardon

8/1/2022

My product (order 7145) has not yet arrived. It is a terracotta pot provided by my father. My father is being buried tomorrow afternoon after the cremation. It needs to arrive today, and DHL just told me that the pot is still in the Netherlands because your shop has wasted time. I did mention that it was urgent and why! A bad experience that I will never forget! I want my money back. Dorothee Cardon

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Eric Bruijning
8/5/2022
Delivered neatly and on time as agreed.
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Mariam Reda
8/5/2022
Always good! I order here more often. Prices and selection are great, everything is packaged with more sustainable (recyclable) packaging material and delivered quickly. I am a fan!
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How would you rate De Moestuinwinkel?
Branco van Trigt
8/4/2022
Nynke Wever-Woudstra
8/3/2022
Great service! Received the payment link and the part was sent out immediately!
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Dorothee Cardon
8/1/2022
My product (order 7145) has not yet arrived. It is a terracotta pot provided by my father. My father is being buried tomorrow afternoon after the cremation. It needs to arrive today, and DHL just told me that the pot is still in the Netherlands because your shop has wasted time. I did mention that it was urgent and why! A bad experience that I will never forget! I want my money back. Dorothee Cardon
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Response by De Moestuinwinkel
Dear Dorothee Cardon, I am very sorry that the pot has not yet been delivered. I can completely understand that this causes a lot of stress for such an important day. The frustration expressed in the review is therefore entirely understandable. The order was placed with us on Thursday at 17:14, which was too late to ship it the same day. The following Friday, the package was picked up by DHL at 15:00. On the same day, the package was sorted for transport to Belgium. DHL does deliver on Saturdays, but transports between depots generally only run during the week. As a result, the package arrived at the depot near you on Monday at 18:30. On Tuesday, the package was then handed over to the driver for delivery. Although this may feel like an eternity, DHL actually handled this quickly and without errors. Additionally, we as a shop are not able to process the order any faster than described above. The order is on its way for delivery today. I sincerely hope that the pot will be delivered on time today. Of course, you have the right to report the order for return and send it back within 14 days of receipt in any case. Kind regards, Stefan De Moestuinwinkel
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Annette de Brey
7/28/2022
Fast delivery!
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