Is Body & Shape Store™ trustworthy? Reviews and trustmark

Kelly Fallows

10/11/2026

Received my order but one of my items was missing, it had not been packed according to what I had paid for. Reported it straight away only to receive no response, missing item still not been received or explanation provided, very disappointed - now resolved by customer service, very helpful and apologetic. Very happy with the outcome.

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Anouk Schoenmakers
10/11/2026
Fast delivery
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Ruben Verberne
10/11/2026
How would you rate Body & Shape Store™?
Kelly Fallows
10/11/2026
Received my order but one of my items was missing, it had not been packed according to what I had paid for. Reported it straight away only to receive no response, missing item still not been received or explanation provided, very disappointed - now resolved by customer service, very helpful and apologetic. Very happy with the outcome.
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Response by Body & Shape Store™
Hi Kelly, I'm really sorry about this, and you're right to be disappointed. I saw your review just now and looked into it straight away. Unfortunately, the Christmas Edition box couldn't be shipped due to a stock shortage, and we should have let you know that before your order went out. That's on us. I couldn't find your earlier message in our inbox or contact forms, so I'm sorry it slipped through and you were left without an answer. The amount for the Christmas Edition box has been refunded to you, and I've sent you a personal email with a 15% discount code for your next order. Thanks for letting us know, and apologies again for the hassle. Kind regards, Jesse
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marlouk De groot
10/11/2026
Jesse Welp
10/9/2026
Good taste
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Melvyn Hamstra
10/9/2026

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