Body & Shape Store™

Fast, good service.

I ordered Cell Tech creatine through this web shop. On the product page, the photo shows 10g, but the actual product I received says 3g on it (so I received a completely different product). When I initiate a return, there are return costs of about 7 euros. What kind of strange policy is this? Additionally, the order arrived after two days. Other websites have much faster delivery. I contacted them, but no one has responded.

No little gift 🥺😉

I recently placed an order on your website, and unfortunately, I encountered several issues that affected my overall experience. First of all, I had trouble logging in, and despite multiple attempts to reset my password, the function does not seem to work. As a result, I was unable to track my order, which led to frustration and concern. In addition to these challenges, my attempts to contact your customer service by phone were unsuccessful. Despite several calls to different extensions, there was no response. This lack of response heightened my concerns and made me doubt the legitimacy of the service. I had expected my order to be delivered the same day, as I placed my order before the specified deadline of 4:00 PM. However, the delay increased my worries. Despite these challenges, I ultimately received my order, which was a relief. To improve the customer experience, I would like to suggest addressing the issues with password reset and login functionality promptly. Additionally, it is essential that phone calls during business hours are answered to enhance customer trust. Consider adding a callback option for customers who cannot reach your support through regular calls. I believe that resolving these issues will significantly contribute to improving overall customer satisfaction and strengthening trust in your services. Thank you for considering my feedback.