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An very unhappy client

10/17/2026

A total disrespect for their clients! They send you an email saying there is a promo on bars (no mention of best by date), you click on the link and land on the product page without mention the best by date… and then you get a product with less than a week left before this date! I informed them and they replied it is indicated (with a screenshot). I told them that when you click on the link on their « promo » email the page you land on a different page that does NOT show this date and sent them a screenshot. They don’t care and tell you they abide the law because it’s mentioned somewhere.

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Celina
10/18/2026
Everything was very great, would love to do it again.
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Lach84Sb
10/18/2026
Nice and easy website, fast shipping!
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How would you rate Body & Shape Store™?
An very unhappy client
10/17/2026
A total disrespect for their clients! They send you an email saying there is a promo on bars (no mention of best by date), you click on the link and land on the product page without mention the best by date… and then you get a product with less than a week left before this date! I informed them and they replied it is indicated (with a screenshot). I told them that when you click on the link on their « promo » email the page you land on a different page that does NOT show this date and sent them a screenshot. They don’t care and tell you they abide the law because it’s mentioned somewhere.
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Response by Body & Shape Store™
Dear Gabrielle, We're sorry to hear you're unhappy with your order. These bars were offered at a strongly reduced price because of their short best-before date, which was stated on the product page. We do want to respond to the suggestion that we treated you with disrespect, as we don't recognise this at all. We replied to each of your messages promptly and politely, explained our position clearly and offered you a solution. Respectful contact with our customers is very important to us. We also didn't simply point to the law. We explained the difference between a best-before date and a use-by date: a best-before date is a quality date, not an expiry date, so the bars remain safe to eat after this date when stored in a cool, dry place. We understand that a short date isn't for everyone, which is why our 14-day return policy also applies to this order. You can easily register a return yourself via our website, and we'll refund the purchase price once we receive the unopened bars. We also offered you a 20% discount on your next order as a goodwill gesture, and that offer still stands. Kind regards, Jesse
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Arda Yildirim
10/16/2026
Narine Akopyan
10/16/2026
I bought creamy-crisp hazelnut-nougat bars. They are super tasty. Ordered, the next morning my order was delivered.
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Wendy Roeloffzen
10/16/2026
Very satisfied with my order, sent quickly and neatly. Meets my expectations and I would definitely recommend it!
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