Body & Shape Store™

bodyandshapestore.nl

| total 1,577 reviews |

300 reviews last 12 months

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Member of ValuedShops since 2020

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Borislav Stefanov
5/31/2024
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Response by Body & Shape Store™
Beste Borislav, Bedankt voor je 5⭐️ review wij zijn erg blij dat je bestelling perfect geleverd is. Wij doen ons best om de pakketten zo snel mogelijk te leveren en de beste kwaliteit te bieden. Wij hopen je snel weer te zien bij Body & Shape Store! Maak ons trots. Chip - Body & Shape Store
SoufyanN
5/30/2024
Customer service does not respond to emails. I sent a complaint that I received a pre-workout full of clumps and still have not received a response.
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Response by Body & Shape Store™
Hi Soufyan, We are very sorry that you received a pre-workout that did not meet your expectations and was not of the quality you should expect from us; our apologies for this. The good news is that you were able to resolve it quickly with my colleague Chip through a refund. However, I would like to clarify your comment: "Customer service does not respond to emails." It is not true that we do not respond to your email, and it paints an unfair picture of us as a company and for others who read your review. You emailed us with your complaint on May 29 (12:42), and you received a response with two solutions from us on May 30 (12:38). As previously mentioned, we always try to respond to everyone within 24 hours, and this was indeed the case here. We understand that disappointment can be high when something does not meet expectations, which is why we also strive to respond promptly with a solution. It’s unfortunate that despite resolving the issue, you did not want to correct this part of your review. Make us proud. Jesse - Body & Shape Store
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Timen Van geel
5/27/2024
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Response by Body & Shape Store™
Beste Timen, Bedankt voor je 5⭐️ review wij zijn erg blij dat je bestelling perfect geleverd is. Wij doen ons best om de pakketten zo snel mogelijk te leveren en de beste kwaliteit te bieden. Wij hopen je snel weer te zien bij Body & Shape Store! Met sportieve groet, Chip - Body & Shape Store
Johan Thomassen
5/26/2024
I received the wrong product, and the offered solution was that I had to return the product at my own expense before they would take any action.
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Response by Body & Shape Store™
Hi Johan, Fortunately, you were able to resolve everything together with my colleague Chip, and we were able to send the correct products to you within 2 days after we got in touch! :) The solution we provided that required you to pay for this was, I believe, a miscommunication. I would like to refer you to our returns page: https://www.bodyenshapestore.nl/ruilen-en-retourneren/ Under the heading: Do I have to pay anything to return my product? If something went wrong with your order from our side, please contact our customer service for a free return label or a suitable solution. As mentioned above, this is offered for free by Body & Shape Store, and this has also been done from our side. I hope everything is now resolved and clarified so that you could reconsider your review. Make us proud. Jesse - Body & Shape Store™
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Luca
5/25/2024
Best assortment of Barebells at a great price, quickly delivered to your home.
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Response by Body & Shape Store™
Dear Luca, Thank you for your 5⭐️ review! We are very happy that your order was delivered perfectly. We strive to provide our products with the best quality at the lowest prices! We hope to see you again soon at Body & Shape Store! Best regards, Chip - Body & Shape Store
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johan van steen
5/24/2024
Fast service and good prices.
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Response by Body & Shape Store™
Dear Johan, Thank you for your 5⭐️ review! We are very happy that your order was delivered perfectly. We do our best to deliver the packages as quickly as possible and to provide the best quality. We hope to see you again soon at Body & Shape Store! Best regards, Chip - Body & Shape Store
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Approved

Member of ValuedShops since 2020

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: Body & Shape Store™
Bredeweg 39B
2751 GH Moerkapelle NL
Email
Phone: +31857600071
Website: bodyandshapestore.nl
CoC: 75576910
VAT: null

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Reviews from other sources

ValuedShops
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4.7

Google
36 reviews

3.9

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