Regular monitoringMarcel Struik
The selection of a size is not carried over when ordering the item, which necessitates unnecessary corrections in your basket. Upon receiving an item, it turns out that the photo of that item at the time of ordering presented a different (color) image, leading to inconvenient returns. An order of multiple items can be delivered in partial shipments (as R2 apparently has two warehouses from which items are picked) without any communication regarding the partial delivery. This results in unnecessary contact with customer service (which, by the way, was surprisingly accessible!).
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