Approved

Member of ValuedShops since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of ValuedShops

Regular monitoring

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Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • WebwinkelKeur
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • WebwinkelKeur
  • DigiDispuut
Submit a dispute

Real entrepreneur

Manifesto

At Poker Merchant, we stand for nothing less than high-quality products and exceptional service. We offer the widest range of poker products in Europe, ensuring that you always find what you need to make your poker nights a success. Our team is always striving to select the best products and develop new items that meet the needs of our customers. This means that you can count on high-quality products that meet the highest standards. Furthermore, we are committed to providing the best service possible. Our customer service team is always available to answer any questions you may have and help you make the right choice.

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How would you rate Poker Merchant?

ValuedShops reviews

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Poker Merchant has 380 5 star ratings 380
Poker Merchant has 53 4 star ratings 53
Poker Merchant has 21 3 star ratings 21
Poker Merchant has 10 2 star ratings 10
Poker Merchant has 23 1 star ratings 23

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  1. S. Kangas

    I have no idea where my order is. I placed the order over Thanksgiving and it's been stuck at the airport in Paris according to FedEx for days. No response to emails.

    Reply
  3. Kawa Gohary

    Great service!

  4. How would you rate Poker Merchant?

  5. Jacob Lanned

    Great products with high quality!

  7. Junior Grassi

    Good products

  9. Alyssa Taelman

    Op 13/11 plaatste ik een bestelling van 15 lege poker cases via hun webshop. Op 14/11 ontving ik een bevestiging dat de bestelling onderweg was. Tot mijn verbazing ontdekte ik bij het volgen van de zending dat de bestelling was geannuleerd. Bij navraag kreeg ik te horen dat ze de bestelling alleen wilden verzenden als ik óf volledig gevulde cases kocht óf een extra bedrag van €300 betaalde. Ondertussen hielden ze het al betaalde bedrag van €360 gewoon vast. Zeer slechte klantenservice en totaal geen inspanning om hun kant van de overeenkomst na te komen. Absoluut geen aanrader!

    Reply
  11. Khanh Vo hong

    Merci beaucoup