Is Y&M Home Creations trustworthy? Reviews and trustmark

Robert

12/22/2025

Communication did not go as expected. The delivery via DPD was a complete disaster! NEVER choose the DPD option because you are at the mercy of their delivery preferences. In that case, it will NOT be delivered to your home. We had to drive to an island in ZH to pick it up after a very long delivery process. The store placed all the responsibility on us and unfortunately on the delivery person as well. They pointed to the terms and the busyness but made no attempt to change anything. It's a shame. The product is fine, but the entire process with the store was at least disappointing. For us, this will be the last time shopping at this store.

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Ullericha van Assen
12/26/2025
Fast delivery
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Response by Y&M Home Creations
Thank you for the 5 beautiful stars, Ullericha, and we're glad we could deliver it quickly. We do our best every day. Kind regards, Team Y&M
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Robert Lagendijk
12/26/2025
Response by Y&M Home Creations
Bedankt voor de 5 prachtige sterren Robert. Lieve groet, Team Y&M
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Sandra
12/26/2025
Beautiful, very well packaged, top-notch!
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Response by Y&M Home Creations
Thank you for the 5 beautiful stars, Sandra, and the lovely review. Kind regards, Team Y&M
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Geertje Rouwkema
12/26/2025
Response by Y&M Home Creations
Bedankt voor de 5 prachtige sterren Geertje. Lieve groet, Team Y&M
Thea Boerman
12/25/2025
Response by Y&M Home Creations
Bedankt voor de 5 prachtige sterren Thea. Lieve groet, Team Y&M
Robert
12/22/2025
Communication did not go as expected. The delivery via DPD was a complete disaster! NEVER choose the DPD option because you are at the mercy of their delivery preferences. In that case, it will NOT be delivered to your home. We had to drive to an island in ZH to pick it up after a very long delivery process. The store placed all the responsibility on us and unfortunately on the delivery person as well. They pointed to the terms and the busyness but made no attempt to change anything. It's a shame. The product is fine, but the entire process with the store was at least disappointing. For us, this will be the last time shopping at this store.
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Response by Y&M Home Creations
Dear Mr. Rob, Thank you very much for taking the time to write a review. It is nice to read that the home accessory meets your expectations; we are, of course, pleased about that. However, we regret that part of your review does not provide a complete picture of the situation. We would like to briefly and factually clarify this, so that other readers also get an accurate impression. Despite the busy holiday season, we have always communicated with you correctly and professionally via WhatsApp. If the communication did not fully meet your expectations, we regret that, but we have always acted carefully in this regard. During the ordering process, you chose delivery via a DPD service point and not home delivery. This was also stated in your order confirmation. This choice is clearly indicated during the checkout process, including the explanation that after payment, a service point can be selected. Since no service point was chosen, our team — in accordance with our shipping terms — selected a service point for you. This is a standard procedure and is not done randomly. Many customers consciously choose this option due to its flexibility and lower shipping costs. You mentioned that there was a very long delivery process. During the holidays, it can indeed be a bit busier for both us and the carrier. In this case, DPD delivered the package within two working days, and we have also clearly communicated on our website that we have a shipping time of 1 to 4 working days. At the time you contacted us, the package was already on its way. Unfortunately, this made it impossible to change the delivery method to, among other options, home delivery. We hope this clarification contributes to a clear understanding of the situation. We thank you again for your feedback and wish you much enjoyment with your purchase. We also wish you and your team at BTS Business Travel Solutions a wonderful holiday season. Kind regards, John Y&M Home Creations
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