Is Y&M Home Creations trustworthy? Reviews and trustmark

Mirjam Walstijn
7/10/2026
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Denise Frie
7/8/2026
Fast delivery and very customer-friendly. I had a question about a product and received an immediate response.
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Aaron van dortmont
7/8/2026
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NICOLE
6/30/2026
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Jojo
6/25/2026
My advice is to choose another delivery service! Ordered on June 17 and still haven't received/picked it up because DPD is too busy?? Reported this to your customer service and received a very unfriendly email in response where all responsibility is shifted. Very poor!
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Response by Y&M Home Creations
Dear Joli, Thank you for your review. We are very sorry to read that your order has been delayed. We processed and shipped your order the same day. Unfortunately, we see in the track & trace that the package has not received any further scans after June 19. This is certainly not the service that we or DPD strive for. Unfortunately, it can sometimes happen with any carrier that a package is delayed, remains in a depot, or gets lost. We have worked with various delivery services in the past, and from our experiences, it appears that DPD is generally the most reliable choice for our shipments. Despite that choice, something can unfortunately still go wrong occasionally. Therefore, we have immediately initiated an investigation with the carrier. As soon as we receive feedback on this, we will of course contact you directly and ensure a suitable solution. Additionally, we are sorry to read that you experienced our response as unfriendly. In our system, we do not see any substantive response from our customer service, only the automatic receipt confirmation of your email. We have therefore asked you via email if you could forward the relevant email to us so that we can investigate this internally. We take such signals seriously and want to understand what happened. We hope to resolve this situation to your satisfaction soon. Best regards, Team Y&M Home Creations
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Cliff
6/22/2026
Multiple orders placed and very satisfied with the beautiful items! Just the way they package their products is a celebration when unpacking. I personally always love a bit more personal contact and not that standard business approach, where you often feel like just an order number. At Y&M, I experience an incredibly personal touch in the communication, with short, quick lines and even room for some humor. Absolutely a recommendation.
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Response by Y&M Home Creations
Wow Cliff, what a super beautiful review and the 5 lovely stars. This really leaves us speechless. You write exactly how we hope the customer will experience it. And how nice is it that the customer experiences it that way too. And humor, yes, we like that as well. So if a customer comes with a joke, we happily join in. Thank you for your wonderful orders and there's already another one on the way! How nice is that! Wishing you lots of fun with it and see you next time. Kind regards from the team at Y&M Home Creations
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