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Joske Diesfeldt

1/17/2022

1. Better telephone accessibility. 2. Do not argue about a complaint and claim that certain information was already on the website... (which was only added afterward), but take it seriously and resolve it. 3. Correctly adjust the website following the complaint, including the right photos of the product.

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celine flamen
1/19/2022
Fast delivery, very good quality of my wounded Oliv string.
Sayoko Mundy
1/19/2022
Thankyou for the fast delivery!
How would you rate 4strings?
Joske Diesfeldt
1/17/2022
1. Better telephone accessibility. 2. Do not argue about a complaint and claim that certain information was already on the website... (which was only added afterward), but take it seriously and resolve it. 3. Correctly adjust the website following the complaint, including the right photos of the product.
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Response by 4strings
Hello Joske, I'm sorry to read that you are so dissatisfied! To summarize: you purchased a cello case from us. We had contacted you by phone beforehand because you requested more information and a discount (which we unfortunately could not provide). You asked for a specific model of the case, which we delivered to you. However, the model of the case had been updated in the meantime. The case you received was equipped with wheels at the bottom, while you had the old model without wheels in mind. The description on the website was accurate and mentioned the wheels, but the photos had not yet been updated, for which we apologize! We did not discuss the wheels during our phone conversation. We can no longer supply the old model, as it is no longer being produced, as we explained to you via email and phone. We have also taken the case back free of charge and refunded you immediately. I find it regrettable that you are dissatisfied, but I do not see how we could have handled this differently. I checked with our helpdesk, and we have always communicated very quickly, both by phone and otherwise, and we tried to resolve it as best as possible and at no cost. Unfortunately, we cannot deliver cases that no longer exist. I hope to serve you better with your next order! Dries - 4strings
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heidi de block
1/16/2022
Everything went very smoothly!
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Daniel Compton
1/15/2022
Fast delivery!
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Henri Bellinaso
1/14/2022
Delivery was very satisfactory and fast.
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