Is Burned Sports trustworthy? Reviews and trustmark

Gerhard
10/2/2023
Fast delivery and two orders placed shortly after each other combined in one package. Neat!
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Response by Burned Sports
Hi Gerhard, Thank you for the orders, and of course, we are paying close attention ;). We hope to see you back in our webshop or store soon. Best regards, Floris
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Montana Gimbergh
10/1/2023
Fast delivery and super friendly customer service that helped me!
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Response by Burned Sports
Hey Montana, Glad to hear that you are satisfied. Hopefully, you'll think of us next time as well. We always try to do our best :) Best regards, Floris Team Burned
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joost
9/30/2023
In the end, there was something wrong with the order. I was called immediately, and a suitable solution was offered. After that, the products were delivered right away. Great service!
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Response by Burned Sports
Hey Joost, Thank you for your positive words. We always strive to do a little extra for our customers. Until next time! :) Best regards, Floris Team Burned Sports
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Kyara
9/29/2023
Great price. Fast delivery, very satisfied.
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Kaylin Compier
9/25/2023
My product arrived after two weeks, and they still sent the wrong one. The colors are also not the same. More of my teammates are experiencing this issue; very poor service!
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Response by Burned Sports
Dear Kaylin, Thank you for your feedback. It's unfortunate that you are not satisfied. We have really done our best :). We have looked into your order. Here is a summary. You ordered a club uniform with printing from us. In the description, it is stated that the delivery time is 10-20 working days. You placed your order on 08-09, and it was delivered to your home on 22-09. That is the 10th working day that it was delivered. So, that is the earliest possible date as clearly indicated in the product description. The club should also have communicated to you that printed items take a bit longer. If you order shoes, balls, or items that do not need to be printed separately, they are delivered within 48 hours. Regarding the color, there can always be some slight variations. The sizes should be the same as other Burned uniforms in green but are different from the sublimated line. If you would like to know more about this, it would be best to send a photo to our customer service so we can resolve this issue. We have not yet received any communication from you regarding this. Best regards, Floris Team Burned Sports
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Roy Algra
9/25/2023
The delivery took a long time, and the color shade of the pants did not match that of the jersey.
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Response by Burned Sports
Dear Roy, Thank you for your feedback. It's unfortunate that you are not satisfied. We have really done our best :). We took a look at your order. Below is a summary. You ordered a club uniform with printing from us. In the description, it is stated that the delivery time is 10-20 working days. You placed your order on 08-09, and it was delivered to your home on 22-09. That is the 10th working day that it was delivered. So, that is the earliest possible date as clearly indicated in the product description. The club should also have communicated to you that printed items take a bit longer. If you order shoes, balls, or items that do not need to be printed separately, they will be delivered within 48 hours. Regarding the color, there can always be some slight variations. If you would like to know more about this, it would be best to send a photo to our customer service so we can resolve this issue. We have not yet received any communication from you regarding this. Best regards, Floris Team Burned Sports
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