Burned Sports

burnedsports.com

| total 1,780 reviews |

197 reviews last 12 months

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Montana Gimbergh
10/1/2023
Fast delivery and super friendly customer service that helped me!
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Response by Burned Sports
Hey Montana, Glad to hear that you are satisfied. Hopefully, you'll think of us next time as well. We always try to do our best :) Best regards, Floris Team Burned
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joost
9/30/2023
In the end, there was something wrong with the order. I was called immediately, and a suitable solution was offered. After that, the products were delivered right away. Great service!
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Response by Burned Sports
Hey Joost, Thank you for your positive words. We always strive to do a little extra for our customers. Until next time! :) Best regards, Floris Team Burned Sports
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Kyara
9/29/2023
Great price. Fast delivery, very satisfied.
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Kaylin Compier
9/25/2023
My product arrived after two weeks, and they still sent the wrong one. The colors are also not the same. More of my teammates are experiencing this issue; very poor service!
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Response by Burned Sports
Dear Kaylin, Thank you for your feedback. It's unfortunate that you are not satisfied. We have really done our best :). We have looked into your order. Here is a summary. You ordered a club uniform with printing from us. In the description, it is stated that the delivery time is 10-20 working days. You placed your order on 08-09, and it was delivered to your home on 22-09. That is the 10th working day that it was delivered. So, that is the earliest possible date as clearly indicated in the product description. The club should also have communicated to you that printed items take a bit longer. If you order shoes, balls, or items that do not need to be printed separately, they are delivered within 48 hours. Regarding the color, there can always be some slight variations. The sizes should be the same as other Burned uniforms in green but are different from the sublimated line. If you would like to know more about this, it would be best to send a photo to our customer service so we can resolve this issue. We have not yet received any communication from you regarding this. Best regards, Floris Team Burned Sports
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Roy Algra
9/25/2023
The delivery took a long time, and the color shade of the pants did not match that of the jersey.
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Response by Burned Sports
Dear Roy, Thank you for your feedback. It's unfortunate that you are not satisfied. We have really done our best :). We took a look at your order. Below is a summary. You ordered a club uniform with printing from us. In the description, it is stated that the delivery time is 10-20 working days. You placed your order on 08-09, and it was delivered to your home on 22-09. That is the 10th working day that it was delivered. So, that is the earliest possible date as clearly indicated in the product description. The club should also have communicated to you that printed items take a bit longer. If you order shoes, balls, or items that do not need to be printed separately, they will be delivered within 48 hours. Regarding the color, there can always be some slight variations. If you would like to know more about this, it would be best to send a photo to our customer service so we can resolve this issue. We have not yet received any communication from you regarding this. Best regards, Floris Team Burned Sports
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Karuna Veerakathi
9/18/2023
The products are great, but the delivery is slow.
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Response by Burned Sports
Dear Karuna, Thank you for your review! We see that you ordered a product with a custom club print. The delivery time for these items is 10 to 20 working days. This is, of course, longer than what you are used to, but since these items need to be made custom for each customer, it takes a bit more time. We hope you are still happy with your product and wish you a great start to the new basketball season! Best regards, Team Burned Sports
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Approved

Member of ValuedShops since 2021

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: Burned Sports
Hinthamerstraat 39
5211 ME 's-Hertogenbosch NL
Email
Phone: 0610749645
Website: burnedsports.com
CoC: 82180407
VAT: NL862367475B01

Burned Sports

Burned Sports is the performance & lifestyle store where you can succeed for both your on-court and off-court shoes, clothing and accessories. Burned started as a basketball specialist in 2011. The focus is on customer service and right advice unlike competitors in the industry! Burned Sports is a...

store that still sees the customer as king! There are physical stores with trained staff who think along with you and give the right advice. These values are also pursued online, which is reflected in: fast customer service, buyer protection, payment afterwards and giving personal advice via chat. Burned has grown into the streetwear, skate scene and related American memorabilia alongside the basketball scene. Burned offers many products from Jordan, Nike air force and sneakers from the basketball heritage collection. At the same time, Burned Sports focuses on colorful and exclusive styles. These unique products are sold less by other stores and have a greater distinctive character. The performance side focuses on basketball collections of Nike, Puma, Under Armor & NBA products. Every six months, the latest collections of the most popular brands are added to the range. This way Burned Sports remains relevant and there is always something new to see. Are you interested ? View our collections online, visit one of our stores or follow us on social media. We got your back! Team Burned

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