Tjilla

Purchased the C-150, beautiful sleek design, and we wanted a Dutch product. Fast delivery and good service, as I did have some issues with "starting up." It's nice and easy to just call in Dutch if there's something wrong. The only "disadvantage," if you can call it that, is that everything in the Tuya App is in English. But that's beside the point. We are happy with it. It works perfectly for now.

I am satisfied with the Tjilla. It is much more accurate along the edges than the other second-hand one we tried. One downside is that, because we have a very "raw" floor laid in a Roman pattern, it does make quite a bit of noise, and it also seems to attract dust on the vacuum cleaner itself. It gets very dirty and dusty on the outside after it has done its round. What I find disappointing is that it cannot fit under the couch, which the trial vacuum cleaner could. (I will pay attention to that with a new couch). What I really appreciate is that you can try it for a month. I think that if you keep the brushes clean, it will last a long time. I am happy with my purchase!

Fast delivery, good service.

Easy to get in touch, they can assist you remotely. The device sometimes has difficulty at our home, but they are willing to help resolve this.

Contact via email and app went smoothly, but the delivery was later than planned, which isn't a big deal. However, I had specified preferred days for delivery, but this was not taken into account, despite the assurance. I was told that I could adjust it myself with PostNL, but that (changing the date) was not possible. The package was left unattended at my home, which is not ideal considering the price. The robot vacuum cleaner does its job; vacuuming works fine. We are still testing the mopping function, but it gets stuck on the rug.

The delivery took a little longer than expected since one of the ordered items could not be delivered on time. After contacting Tjilla, a solution was quickly reached. Then it was just a matter of waiting for the postal delivery. That also took a while, but it is unrelated to Tjilla's service. The Black Friday gift is still on its way and will be sent later. The customer service responds incredibly quickly. Great!