Tjilla

My order was delivered quickly; unfortunately, one of the parts did not fit. After getting in touch, this item will be ordered separately for me when I need it.

Initially very satisfied, however, the robot vacuum cleaner was already broken after six months. After vague messages suggesting I solve it myself (loosening some screws), the robot vacuum was finally accepted back for repair. Now, six months later, it is broken again, with the same problem as before. I just purchased a new maintenance kit. Useless, I would recommend going for a different brand.

Fast and accurate delivery, clear communication.

Simple and good

The product is great, but I have been waiting for the promised free maintenance kit since November 2022. You are just being strung along. UPDATE: In the meantime, the promised kit has been delivered, for which I thank you.

Delivered on time, but the accessories were unclear. I reached out via email because I had ordered the C100 plus along with a maintenance set. When unpacking, I saw a sealed box and nothing more (no separate maintenance set). When I opened the box, there were several accessories inside, but only one mop. According to the Bol.com description, there should be a mop included, so I was missing one. According to your email, there is no mop included as standard, which I find strange for a vacuum/mop robot, and I also don't see anywhere in the product description that it comes without a mop. In short, this is very illogical. Fortunately, the maintenance set I ordered was in the box (strange for a sealed box). The maintenance set also includes one mop, and that was the only mop that came with it. A few days later, the price dropped by 20 euros, which I am also unhappy about. I am very satisfied with the vacuum itself; it works well and doesn't fall down the stairs. The annoying part is that after every cleaning session, I have to wash the mop immediately, as there was no standard mop included according to you, contrary to what is stated on Bol.com. That's why I took the maintenance set right away so that I would have two. I would say, if you sell a robot vacuum/mop machine, shouldn't it be mentioned that there is no mop included, and should this also be updated on Bol? I first checked on Bol and then ordered directly from you.