Avalon Magic Plants

avalonmagicplants.com

| total 953 reviews |

19 reviews last 12 months

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Member of ValuedShops since 2022

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Boyen Kris
3/15/2023
Good service
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Alexander Hornung
3/15/2023
It Took you one month to Check my Payment and to deliver my Order and This was Not the Bad Part , the three grow Boxs (ready to Grow ) but it did not work so I tried by Myself to Cultivate Some shrooms wich worked I tried Another Shop wich worked too
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Response by Avalon Magic Plants
Hi Alexander! I'm sorry to read the boxes did not work out as you hoped. We checked our e-mail but we did not find a message from you about the complaint. We just want to make sure you know that we are always here to help if you experience any issues in the future. You have a guarantee on the items with the batch numbers. All you need to do is contact us within 6/8 weeks if the boxes do not work and we will have them checked and find a good solution together. I hope this helps for the future! :) Team Avalon Magic Plants
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laura laborie
3/15/2023
The announced shipping time was 2 to 3 days. It has been 5 days and the package still hasn't arrived. Consequently, the shipping cost is very high (yesterday the package still hadn't been sent)...
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Response by Avalon Magic Plants
Hi Laura, I'm sorry to hear that the delivery company has been unable to ship your package within the timeframe we aim for. Sometimes they require an extra day or more to deliver your package. We always do our best to dispatch the packages on the same day the payments are made to facilitate the process. Unfortunately, we sometimes encounter issues with shipping. I see that Jenn has already offered to refund your shipping costs due to the inconvenience. I hope you find our products satisfactory, and we will take your feedback to the delivery service in hopes of improving their shipping times. Team Avalon Magic Plants
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Annemarie Duscher
3/14/2023
The next day, the boxes were on sale; they could have at least mentioned it.
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Response by Avalon Magic Plants
Hi Annemarie, We currently do not have any promotions for the boxes. You purchased them with the special deal for 4 boxes, so you didn't miss any promotions for this order! :) Team Avalon Magic Plants
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Felix Kammerer
3/14/2023
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Jordan Da Silva Machado
3/14/2023
My first box was contaminated after 8 days, even though I followed all the rules. I will try again with another one to see, and then we'll see.
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Response by Avalon Magic Plants
Hello Jordan, I'm very sorry to hear that your grow kit did not perform as expected. I couldn't find any record of contact regarding this issue, but please feel free to reach out to us whenever this happens. If you could provide pictures of the box and the batch numbers, we can review the situation together and find a suitable solution! :) Kind regards, Team Avalon Magic Plants
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Approved

Member of ValuedShops since 2022

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: Avalon Magic Plants
Rooseindsestraat 31
5705BP - Helmond NL
Email
Phone: +3185 - 0185 156
Website: avalonmagicplants.com
CoC: 81180772
VAT: NL861973112B01

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