Is Avalon Magic Plants trustworthy? Reviews and trustmark

Jean Pereira

7/17/2022

One of the grow kits was contaminated. I notified customer service on the same day I received the order; it was already visible in the box that it was contaminated, so it's not my fault. Yet, customer service told me to wait a few more days. Now the box has turned green and moldy, and they claim it's my fault for not maintaining proper hygiene. That's clearly not the case, as the grow kit was contaminated from the very beginning, and I documented every step. They are unwilling to take responsibility for their mistake, shipping contaminated grow kits and providing no replacement, not even a discount. Instead, I received passive-aggressive support, with them complaining about my one-star review for being ripped off. Never again!

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Andre Arapi
7/20/2022
Everything perfekt, like every time
Joy Boy
7/19/2022
Fast shipping, well prepared, smooth contact
How would you rate Avalon Magic Plants?
Arnd Neem
7/19/2022
Incredible service, very friendly. Quick and great products too
marc winters
7/19/2022
fast delivery
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Jean Pereira
7/17/2022
One of the grow kits was contaminated. I notified customer service on the same day I received the order; it was already visible in the box that it was contaminated, so it's not my fault. Yet, customer service told me to wait a few more days. Now the box has turned green and moldy, and they claim it's my fault for not maintaining proper hygiene. That's clearly not the case, as the grow kit was contaminated from the very beginning, and I documented every step. They are unwilling to take responsibility for their mistake, shipping contaminated grow kits and providing no replacement, not even a discount. Instead, I received passive-aggressive support, with them complaining about my one-star review for being ripped off. Never again!
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Response by Avalon Magic Plants
Hello Jean, Upon revising the review, we would also like to add more to our comment. The boxes that were sent were perfect, but unfortunately, upon your personal investigation, they were not colonized enough. When ordering XL grow kits, this is normal. However, I am glad to say that there was no mold or anything bad with the boxes when the pictures were sent. The complaint was about one box not being fully colonized and had nothing to do with bacteria in the box. When boxes arrive molded, we do not hesitate to replace them right away as that is our fault. But the boxes sent were perfect, and they unfortunately got damaged after soaking. At that point, we are unable to replace or refund the boxes, as stated in many parts of our website. Any customer reading this comment, if your box arrives broken or damaged with mold, please let us know right away so we can find a good solution. If your box arrives in good condition but isn't fully colonized, this is normal. An XL box needs 5 weeks to grow its mycelium. That's why they are less expensive than the 100% mycelium boxes; they just need more time. Team Avalon Magic Plants
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Luisa
7/14/2022
Super fast and arrived with no issues! Amazing

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