Je li Avalon Magic Plants pouzdan? Recenzije i oznaka povjerenja

Victor
13. 05. 2022.
I bought 2 growkits XXL and both of them came destroyed, not only that, one it did not grow anything, the other 2 gr of mushrooms. Their reply to it was: Our apologies for the inconvenience and for only seeing it now but you have send your package to a pick up location. On our website and on the tracking it states that a pick up location is not a option. When ordering fresh products such as truffles and growkits we highly reccomend sending them to your home address to prevent issues like these. The postal mail office was the place were I received it. My house or the office postal it is the same.
Odgovor
Odgovor korisnika Avalon Magic Plants
Hello Victor, Thank you for taking time to write a review. We do understand the frustration, it is never nice to have to lose items. But like mention on many pages on our website and a extra warning at check out it says ''Pick up locations are not an option''. We have this as clear as day on many pages on our website to prevent sending to pick up locations as this is not an option. 9/10 times they do not arrive correctly and when they arrive the chance of it taking longer is big as well. As our customers can write down any address when making the order it is not possible for us to make our system recognise when it's a pick-up location. When we are sending fresh products we send them with express shipping to a home address. We take sending fresh items very seriously to make sure we do not waste our customers time sending bad items. In our e-mails we have tried to explain this as well as we could but unfortunately this was not accepted wich resulted in this negative review. All our customers are free to leave a negative review, but when we have all the warnings online and we do our very best to send items especially fresh items to our customers with the best service. I would like to note for everyone reading to please not send to a pick-up point when ordering, this will result in dissapointments as you can read from Victor. But to also note to please read every information and warnings at check-out on every website you visit. This can prevent a lot of issues. We are always happy to receive you back anytime if you'll have us and give us a good chance by sending our wonderfull items to your home address. Team Avalon Magic Plants
Fabio Orrico
12. 05. 2022.
Odgovor
Kako biste ocijenili Avalon Magic Plants?
Andre Arapi
12. 05. 2022.
Odgovor
Francois Bronn
10. 05. 2022.
Odgovor
Odgovor korisnika Avalon Magic Plants
Hi good day Francois, We friendly want to ask you why we get a negative review? Your order was placed, paid en shipped yesterday. I guess faster isn't possible. Very strange for us and not fine. We want to keep our lovely customers like you happy and we work very hard for it. Kind regards, Team Avalon
Robert Brzezinski
10. 05. 2022.
Really cute customer service, reliable and fast shipping, many times they gave me money back when a product wasn't working etc. Highly recommended.
Odgovor
samuel maufort
10. 05. 2022.
toujours rien reçu, difficile dans ce cas d'évaluer!!!
Odgovor
Odgovor korisnika Avalon Magic Plants
Hi good day, We have received your order last weekend, so monday we started with handling your order and we have shipped it the same day. I honestly strongly think that this review isn't fair. We work very hard and with love to keep our customers happy. I checked the tracking and your order will be delivered today. I hope you will be very happy with your order and maybe you will modify your review! ;-) A faster service is almost not inpossible in my opinion. Have a nice day! Avalon

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