Is Unishore Workwear trustworthy? Reviews and trustmark

Van Acker Nathalie

11/22/2024

VAT was incorrectly charged, we requested a refund but apparently that is very difficult in their accounting.

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a maat
11/23/2024
beautiful prices good quality
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Joost Depicker
11/23/2024
Excellent handling and quick delivery of ordered goods. In short, I will definitely return here when I need high-tech clothing again. The price/quality ratio is nicely balanced! 👍
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How would you rate Unishore Workwear?
Van Acker Nathalie
11/22/2024
VAT was incorrectly charged, we requested a refund but apparently that is very difficult in their accounting.
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Response by Unishore Workwear
Dear, Thank you for your response. On the 6th, no VAT number was entered during checkout. Without a valid VAT number, we are obliged to charge VAT. This was done, and you received an invoice for this on the 6th, which was delivered on the 14th. On the 19th, you contacted us, and we offered a solution. This solution was to place the order again, including your VAT number and without VAT. Once this was done, we would credit the original order. My colleague also clearly explained this via email and proposed it. Currently, this is the only technical way for us to handle it correctly administratively. We have done this in the past for other customers who also did not enter their VAT number. You are actually the first to find this an unsuitable solution. If you had reported this right after placing the order and receiving the invoice, we could have reversed the process by first crediting the order and then paying for the new order without VAT. We believe that we, as a company, have offered you a solution, which you did not agree to. For this reason, we find your 1-star review unjustified. Kind regards, Team Unishore
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John Noordam
11/21/2024
The package was able to be picked up in good order at the delivery address.
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Martin Tillaard
11/21/2024
Fast delivery and the quality is good.
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Woody Coudijser
11/21/2024
Fast delivery!
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