Is Unishore Workwear trustworthy? Reviews and trustmark

Robin Visschers

11/6/2025

Dear Unishore, I would like to express my dissatisfaction with the handling of my complaint. My work shoes were already broken within 4 months. I emailed about this and later also sought contact by phone, but I never received a response. When I reached out again after some time, I was told that the 6-month warranty period had already expired. I find it very disappointing that my complaint was not taken seriously and that I received no response despite repeated contact. For shoes in this price range, I expected more durability!

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Schoonheidssalon Miramar
11/7/2025
Antonio Moreira
11/7/2025
dilevery was ok. not the shop's fault
How would you rate Unishore Workwear?
Jaro
11/7/2025
Fast delivery, good price!
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Erik Hoolmans
11/6/2025
Good quality. The colored piping is a nice detail. There were some issues with the sizing, but the customer service handled it well.
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Robin Visschers
11/6/2025
Dear Unishore, I would like to express my dissatisfaction with the handling of my complaint. My work shoes were already broken within 4 months. I emailed about this and later also sought contact by phone, but I never received a response. When I reached out again after some time, I was told that the 6-month warranty period had already expired. I find it very disappointing that my complaint was not taken seriously and that I received no response despite repeated contact. For shoes in this price range, I expected more durability!
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Response by Unishore Workwear
We have been in contact multiple times in the meantime to address a number of issues. As previously mentioned, complaints are handled via email because we do not take phone calls. You indicate that you emailed in June but did not receive a response. All emails, including complaints, are addressed by us within one working day, so this is very unlikely. Phone calls regarding complaints are always referred to email. In the very small chance that it was not addressed, you also have a responsibility to follow up. Nine (9) months after the sale (November), we received a complaint for the first time stating, "Yes, this has been going on longer, and I have only been able to use them for 4 months." It has been correctly pointed out that work shoes typically last about six months, just like your favorite casual sneakers. It is not possible to determine when a complaint began, which is why we consider the moment of delivery to the moment of reporting. Despite the fact that footwear should be replaced after 9 months from a lifespan perspective, we ultimately offered to purchase a new pair of shoes at a significant discount with options from various brands. Instead of taking the proposed legal steps, you choose to threaten to bring this to the attention of your customers and business partners. We believe we have acted correctly and made an offer to help. Best regards, Robert - Team Unishore
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joan de vuyst
11/6/2025

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