Is CD-Keys.nl trustworthy? Reviews and trustmark

Pascal B
5/27/2024
The forwarded key was not valid; I received an error message that the key was already in use by someone else, and I had to activate the key through a lengthy process involving a phone call and an automated voice from Microsoft. It was really incredibly cumbersome, and whether the key will remain valid is still questionable. We'll see...
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Floris
5/3/2024
Really top-notch service! Something went wrong after the key was already activated, and I was helped with a new key via WhatsApp in 10 minutes! You really can't ask for more.
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Response by CD-Keys.nl
Dear Floris, well done. You are satisfied, we are satisfied! Good luck with your purchase. Thank you for the 5 stars, Els from the customer service of CD-keys.nl.
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Derek
5/2/2024
Very solid and fast customer service. I have never had a better experience with customer service in my life.
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Response by CD-Keys.nl
Dear customer, our help and after-sales service are reminded every week that our customers - even after their purchase - remain king. Thank you for the nice message, good luck with the key, and for awarding us 5 stars. This is always appreciated. Best regards, Els from CD-keys.nl customer service.
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Justin
4/17/2024
Faced multiple issues, and was helped with everything within minutes! Absolutely great.
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Response by CD-Keys.nl
Dear Justin, first of all, thank you for your purchase, the trust you placed in us, and the 5 stars. Good luck with the key. Els from the customer service team at CD-keys.nl
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arda
4/14/2024
The key works! Absolutely great!
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Response by CD-Keys.nl
Dear customer, dear Arda, thank you in advance for your lovely message, 5 stars. Els from the customer service team at CD-keys.nl
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software voldoet niet aan verwachtingen
3/21/2024
See our policy, a refund is not possible according to European legislation. Also, the fact that you have received an account that you can continue to use and we can no longer sell. However, we are willing to accommodate a refund if you leave a positive 5-star review on WebwinkelKeur and Trustpilot. We will then refund the money afterwards. >> pure fraud
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Response by CD-Keys.nl
Dear customer, First of all, we are sorry to hear that your purchase from our shop did not meet your expectations. We will bring this up in our weekly team meeting to review it again. We are quite surprised, as receiving 1 star is not something we are used to! After reviewing your 'bad purchase', I understand that our helpdesk at CD-keys.nl has made every effort to contact you and inform you about our clear sales agreements. I refer you to our website to read everything. Apparently, the communication between our services and you, the customer, did not go smoothly either. A phone call initiated by us (helpdesk) to find a solution together was immediately and unilaterally terminated by you. We regret this; personally, as the manager, I find it particularly unfortunate. I understand that this is NOT about a NON-WORKING KEY. We are clear and transparent about this: a key that does NOT work will be replaced by another one. ALWAYS and even FREE of charge, and we believe that is how it should be at CD-keys.nl. We do this and will ALWAYS continue to do so. You can also read this in certain reviews. This is NOT about a NON-WORKING KEY. That said, in your specific case regarding 'order ##63851', it is a very different situation. The 'software does not meet expectations' and your demand for a refund seems to us to be of a different nature than a key that does not work. A refund, in this case, would be contrary to our policy. You, as a customer, must understand this. We can therefore legally refuse a refund in your specific case based on legislation. However, we might still consider refunding your money. Even in your case (but know that you can actually activate the purchased key or even resell it). We are also quite surprised and astonished to read in your review that we are scammers or should I say 'pure fraud'. That certainly sets the tone. But even in your case, we tried to contact you to still come to a constructive and positive resolution together, but you unfortunately had a clearly different opinion. Manager CD-keys.nl, GV
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