CD-Keys Nederland

| total 801 reviews |

48 reviews last 12 months

Approved

Member of ValuedShops since 2023

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

ValuedShops reviews

Impartially managed by ValuedShops. Read our policy and terms.

arda
4/14/2024
The key works! Absolutely great!
Translated with AI
Reply
Response by CD-Keys Nederland
Dear customer, dear Arda, thank you in advance for your lovely message, 5 stars. Els from the customer service team at CD-keys.nl
Translated with AI
software voldoet niet aan verwachtingen
3/21/2024
See our policy, a refund is not possible according to European legislation. Also, the fact that you have received an account that you can continue to use and we can no longer sell. However, we are willing to accommodate a refund if you leave a positive 5-star review on WebwinkelKeur and Trustpilot. We will then refund the money afterwards. >> pure fraud
Translated with AI
Reply
Response by CD-Keys Nederland
Dear customer, First of all, we are sorry to hear that your purchase from our shop did not meet your expectations. We will bring this up in our weekly team meeting to review it again. We are quite surprised, as receiving 1 star is not something we are used to! After reviewing your 'bad purchase', I understand that our helpdesk at CD-keys.nl has made every effort to contact you and inform you about our clear sales agreements. I refer you to our website to read everything. Apparently, the communication between our services and you, the customer, did not go smoothly either. A phone call initiated by us (helpdesk) to find a solution together was immediately and unilaterally terminated by you. We regret this; personally, as the manager, I find it particularly unfortunate. I understand that this is NOT about a NON-WORKING KEY. We are clear and transparent about this: a key that does NOT work will be replaced by another one. ALWAYS and even FREE of charge, and we believe that is how it should be at CD-keys.nl. We do this and will ALWAYS continue to do so. You can also read this in certain reviews. This is NOT about a NON-WORKING KEY. That said, in your specific case regarding 'order ##63851', it is a very different situation. The 'software does not meet expectations' and your demand for a refund seems to us to be of a different nature than a key that does not work. A refund, in this case, would be contrary to our policy. You, as a customer, must understand this. We can therefore legally refuse a refund in your specific case based on legislation. However, we might still consider refunding your money. Even in your case (but know that you can actually activate the purchased key or even resell it). We are also quite surprised and astonished to read in your review that we are scammers or should I say 'pure fraud'. That certainly sets the tone. But even in your case, we tried to contact you to still come to a constructive and positive resolution together, but you unfortunately had a clearly different opinion. Manager CD-keys.nl, GV
Translated with AI
How would you rate CD-Keys Nederland?
Hans
2/26/2024
Delivery of the product key did not work via email. I called and with the help of WhatsApp, it was resolved immediately. Friendly customer service does what it promises.
Translated with AI
Reply
Response by CD-Keys Nederland
Dear Hans, we always ensure a good shopping experience. Even if something goes wrong, we always guarantee very good service. Thank you for your lovely response here! Best, Els from the customer service team at CD-keys.nl.
Translated with AI
Lauretta
2/21/2024
Quickly and well assisted.
Translated with AI
Reply
Response by CD-Keys Nederland
5 stars! Thank you, Els from the customer service of CD-keys.nl
Translated with AI
Braldi
2/15/2024
Great service and quick response to all your questions.
Translated with AI
Reply
Response by CD-Keys Nederland
Dear customer, dear Braldi, it always brings us joy to read messages like this. 5 stars! Thank you, Els from the customer service team at CD-keys.nl
Translated with AI
Kevin
2/9/2024
Good service, I was helped kindly when I contacted them. The product meets my expectations.
Translated with AI
Reply
Response by CD-Keys Nederland
Great, we always do everything to ensure customer satisfaction. Thank you, Kevin, 5 stars still makes us happy. Els from the customer service team at CD-keys.nl
Translated with AI

Approved

Member of ValuedShops since 2023

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: CD-Keys Nederland
Albrecht Rodenbachwijk 12
8792 Waregem BE
Email
Phone: +32479931287
Website: cd-keys.nl
CoC: BE0793944703
VAT: null

CD-Keys Nederland

Genuine Windows, Office & antivirus keys save up to 80%. Delivered instantly by email. Download, install and get started in minutes – no waiting. ✔ Up to 80% discount ✔ Fast delivery by email ✔ Secure checkout from a trusted retailer ✔ UK Support Team Get your key in seconds and activate today.

All shops of CD-Keys.nl

I would like to...

Submit a dispute

Also registered with

Reviews from other sources

ValuedShops
515 reviews

9.3

Trustpilot
286 reviews

8.8

Transparency info