Is CD-Keys.nl trustworthy? Reviews and trustmark

Dwayne
4/11/2023
The key I received did not work. Unfortunately, it was not possible to get a refund. I did receive a new key, but ultimately I couldn't test it because I had ordered a key from somewhere else (which, by the way, worked immediately).
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Response by CD-Keys.nl
Dear customer, dear Dwayne, we are truly sorry to hear this. Please know that we respect your opinion and review. May we always ask you to read our information carefully on our site regarding any installation and activation issues? In other words, if a digital problem arises with one of our keys, please contact our (super) helpdesk immediately. This can be done in various digital ways. Our friendly and willing colleagues will guide you through the installation and activation process. Problems are often resolved quickly, as you can read abundantly here. Our staff also made an effort to help you, as you did receive a new key, right? Perhaps impatience on your part is partly to blame, as you purchased (too) quickly from a competitor, but we understand. Your evaluation of '2 stars' has certainly not gone unnoticed; internally, we will see what we can learn from this to further improve our services. Once again, we apologize and good luck with the key. Please consider trying our webshop again next time; we guarantee satisfaction ;-) Best regards, Els from the customer service team at CD-keys.nl
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Toni
4/11/2023
Fast delivery, quick response, and service.
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Response by CD-Keys.nl
Great, Els from the customer service at CD-keys.nl.
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Ray
4/10/2023
I had some issues with a faulty key for Windows 11 Pro, but the support desk came through and eventually sent me a new working one.
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Response by CD-Keys.nl
Okay, always read our instructions, please. Thanks, Els from the helpdesk.
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Menno Grob
4/9/2023
I receive a message to activate Windows.
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Response by CD-Keys.nl
Dear customer, first of all, thank you for your purchase with us here at CD-keys.nl. As you can read in our reviews, 95% of our customers are satisfied with the services and support we provide. Unfortunately, you are not one of them, and we greatly regret that. We have attempted to contact you several times, in various ways and at different times, in order to find a solution together with our helpdesk. We offer quality, and when problems arise, we always strive to resolve them promptly. Once again, we stand by that commitment. We regret but respect your negative rating. Regarding the reason for your very low rating, we can refer you to clear information on many of our pages on the CD-keys.nl website, which transparently states that you are only purchasing the digital license key, product key, or software code. This is also delivered to you digitally. You can download the official software via the links we provided, which can also be found in your email confirmation for your purchase. These links are also available when you view the products in our shop. We believe this is very clear. Unfortunately, we still find that customers sometimes do not even read about what they are purchasing. This is often clearly stated on our CD-keys.nl site. Just read it. Even in the case of error messages with the key, customers do not read the useful information on our site. Unfortunately, customers also never contact our customer service. This can be done very easily. Of course, you can always contact us to clarify this, as we have an excellent helpdesk reputation that will assist you with advice and support, even after your purchase or negative buying experience. "The customer is indeed king, even after their purchase."
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damien hollands
4/9/2023
Clear service
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Response by CD-Keys.nl
Hi Damien, that's clear. Top 5 stars! Els from the customer service of CD-keys.nl
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van Gestel, Tim
4/9/2023
I had a problem with a key, and after contacting support, I received a new one, even though it was the weekend! Great service! I have already purchased many keys and usually don't encounter any issues.
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Response by CD-Keys.nl
Thank you, 4 stars, Els helpdesk CD-keys.nl
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