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Fast shipping! The wrong item was accidentally sent. Within an hour, I received a response to my email, and they had sent the correct item and immediately emailed a return label for the wrong item. Very neat and I am very satisfied!
Was delivered quickly, clear information on the website.
Fast delivery
Boring packaging. Ordered a large amount and it was sent in a dull box. It should be something festive when you order this. If you take a Penny subscription, you receive a horse with your order (choice), so nicely and festively packaged. But when ordering directly from Crafty Ponies, they didn't think of that at all. Too bad, missed opportunity and boring.
Great toy. My daughter is so happy with it. We will quickly order other items to go with it. Beautifully made, sturdy, incredibly fun, all the products are solid and feel just like the real thing. The pony is also wonderfully soft to cuddle with.
The product is good, but quite expensive.