Is Schaakkoning trustworthy? Reviews and trustmark

Radoslaw Majdanski

8/31/2026

I received the DGT Centaur chessboard. After opening the box I noticed that the zip-lock bags showed signs of use. What’s interesting is that the company has included a provision in its return policy allowing them to get money for “damage and signs of use.” Apart from the worn zip-lock bags and the cheap build quality, I can’t say much about the chessboard itself because I returned it. On top of that I had to pay for the return shipping out of my own pocket including insurance.

Translated with AI

Hans
8/31/2026
Clear website, good communication and delivery as stated.
Translated with AI
Radoslaw Majdanski
8/31/2026
I received the DGT Centaur chessboard. After opening the box I noticed that the zip-lock bags showed signs of use. What’s interesting is that the company has included a provision in its return policy allowing them to get money for “damage and signs of use.” Apart from the worn zip-lock bags and the cheap build quality, I can’t say much about the chessboard itself because I returned it. On top of that I had to pay for the return shipping out of my own pocket including insurance.
Translated with AI
Response by Schaakkoning
Good afternoon, Thank you for your message. I'm sorry to hear that the shipment did not meet your expectations. We have reviewed the images you uploaded with your return notification. The "signs of use" you mentioned are not signs of use. Because the chess pieces have some sharp edges, tiny holes can form in the plastic bags in which the pieces are delivered. When you take the pieces out of the sealed plastic bags, you will find sturdy unused pieces that you can play chess with. Additionally, it is not true that our refund policy allows us to consider "signs of use". Every customer has the right to examine and assess the product reasonably. If you need to take the product out of the packaging for this, it is not a reason for us to apply a depreciation. However, we reserve the right to apply a depreciation if a product is returned to us insufficiently packaged and arrives damaged as a result. If you can demonstrate that the product is damaged, that it does not work properly, or that there is something else wrong with it, please contact our customer service. We can then credit you the shipping costs for the return.
Translated with AI
How would you rate Schaakkoning?
Johann Wimmer
8/30/2026
everything went well.
Translated with AI
Stefan Hugo Jozef Monnink
8/29/2026
Good and fast delivery. Good info on the website.
Translated with AI
Mattijs Leon
8/26/2026
Delivered quickly, no problems. Exactly as it should be.
Translated with AI
karl van amson stade
8/25/2026
I am very satisfied with my good purchase. Really a recommendation for chess lovers.
Translated with AI

Schaakkoning

Average score

Calculation of the score

External sources

Average score

Calculation of the score

External sources

Last 12 months review count

Approved

ValuedShops reviews

How would you rate Schaakkoning?