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Willem

4/9/2022

I bought a device but, due to circumstances, I couldn't unpack it right away. I ordered it on March 22 and on April 7 I asked if I could return it, but because I had taken the device out of the box, it couldn't be returned. Moreover, they said they had no use for the device anymore because no one wanted it. I then offered to let go of part of the purchase amount, but the gentleman on the phone simply said that they had no use for the device and couldn't sell it anymore (which they actually did sell to me). They promised to get back to me, but you can guess what happened. Great service indeed!!

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A
5/28/2023
Great service, very well assisted and customer-friendly.
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Willem
4/9/2022
I bought a device but, due to circumstances, I couldn't unpack it right away. I ordered it on March 22 and on April 7 I asked if I could return it, but because I had taken the device out of the box, it couldn't be returned. Moreover, they said they had no use for the device anymore because no one wanted it. I then offered to let go of part of the purchase amount, but the gentleman on the phone simply said that they had no use for the device and couldn't sell it anymore (which they actually did sell to me). They promised to get back to me, but you can guess what happened. Great service indeed!!
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Response by Movision
We sincerely regret that you do not wish to share the whole truth. We value honesty and integrity very highly and hold them in great esteem. Apparently, we cannot expect that from you. You had two weeks to return the order. You did not choose to do so. Unfortunately, we cannot do anything about that. Additionally, you mentioned that you used the product, not just took it out of the box. That is a misrepresentation of the facts. The product is End Of Life and is no longer being produced. A newer version has been developed. Therefore, we applied a discount of 500 euros on this device. It is no longer being sold for this reason. However, this is not the reason we unfortunately could not assist you. The issue was that you were too late. We would indeed have contacted you. But as mentioned, we would do so after we had contacted the American supplier to provide you with the best advice. I hope you understand that this can take a little time due to the time difference and different working hours. We would have appreciated it if you had shown an extra day of patience, as you posted this review the very next day. We deeply regret that things turned out this way and had hoped for a different outcome. Unfortunately, that was not to be.
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How would you rate Movision?
HM Mahamud
5/27/2021
Top service, selling at a good price. Honest people.
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Ryan Weibolt
5/26/2021
Good service. Customer-friendly.
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Sietse
2/1/2021
Fast delivery, arrived the next day. I just need to convert the video output from 4K to 1080p for my RGB link. I'm glad I ordered it.
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Marc
12/31/2020
Very fast delivery and correct handling!!
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