Is Lege-capsules.com trustworthy? Reviews and trustmark

A Leertouwer
3/7/2025
Fast delivery. Good quality. There was a mistake made with previously ordered capsules, but this was resolved quickly and well.
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Kelly
3/6/2025
Arrived much later than planned. And the payment kept getting stuck on the website.
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Response by Lege-capsules.com
Dear Kelly, Thank you for your order and for sharing your experience. We are sorry to hear that you encountered issues during checkout and that the delivery took longer than expected. This is certainly not the service we aim to provide. Regarding the payment issues: unfortunately, on the day of your order, there was a malfunction with Shopify, the system on which our webshop operates. As a result, not only did we experience disruptions, but many other webshops in the Netherlands did as well, causing payments to not always go smoothly. We understand how frustrating this must have been, and we apologize for the inconvenience you experienced. Unfortunately, such technical malfunctions are sometimes unavoidable, but we do everything we can to find quick solutions in such situations. As for the delivery: normally, PostNL delivers within 1 to 4 working days, but occasionally it can happen that a package takes a little longer. Although this does not happen often, we understand that it is annoying to wait longer for your order. We apologize for this! We greatly appreciate your feedback and continue to strive to improve our service. If you have any questions or experience issues in the future, please do not hesitate to contact us. We are happy to assist you! Best regards, Contact Information Lege-Capsules.com Industriewegoost 5-A1 6662NE Elst +31 (0)481 762 957 support@goodmoodshops.com
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VINCENZO PENNACCHIOLI
3/6/2025
Great service.
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Barbara Mittmann
3/5/2025
Problem-free delivery - I had some questions and always received timely and helpful responses. Thank you again, Diana!!
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Rosa
3/5/2025
Easy to order, good explanation. Delivered quickly. Neatly packaged. Everything as described and shown in the pictures.
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Peter H
3/5/2025
The order itself went smoothly and was delivered quickly, exactly what I ordered. However, I filled out a contact form afterwards because I accidentally ordered incorrectly and asked for additional information about that product, which was not mentioned in the specifications. Unfortunately, I still have not received a response. And that is a serious issue!
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Response by Lege-capsules.com
Dear Peter, Thank you for your order, and we are pleased to hear that the ordering process and delivery went to your satisfaction. We always strive to provide our customers with a pleasant experience. We are very sorry to read that you did not receive a response to your inquiry. We have checked our system, but unfortunately, we cannot find any message from you. Had that been the case, we would have certainly responded immediately, as we always do. Our apologies if something went wrong in the communication – that is certainly not our intention. Since we are always willing to help, we will contact you by phone today to answer your question. Of course, we are also available by phone should you wish to reach out to us more quickly in the future. Once again, our apologies for the inconvenience, and we hope to assist you soon. Best regards, Saskia Contact Information Lege-Capsules.com Industriewegoost 5-A1 6662NE Elst +31 (0)481 762 957 Support@goodmoodshops.com
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