Is Wapshop.nl trustworthy? Reviews and trustmark

Emile Costantini
6/21/2025
Fast delivery, fast support!! Thank you!
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Oliver
6/20/2025
Yes, nice.
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Robbir Pronk
6/17/2025
It has been a week since I placed an order, and I still haven't received anything; that says it all.
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Response by Wapshop.nl
Dear Robbie, We are sorry to hear that you have not yet received your order; we completely understand, and we would be happy to look into this for you. We see that your order was placed on June 9th after 5:00 PM. As a result, it was shipped by us on June 10th. The package was sent via letterbox mail, and PostNL has a delivery time of 1 to 4 working days for this service. Unfortunately, letterbox mail is not delivered on Sundays and Mondays, which can sometimes cause a slight delay in delivery. Today is the fifth working day after shipping, so we expect that your order will be delivered to you today or sometime this week. We will also reach out to you personally to follow up on this matter. If you have any questions in the meantime, please feel free to let us know. Best regards, Diana Team Wapshop
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Kwint
6/17/2025
Discreet and fast service, nice & especially handy things.
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esther De Lange
6/14/2025
I've been waiting for more than a week for an order... they aren't doing anything about it... yes, I mo
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Response by Wapshop.nl
Dear Esther, It is unfortunate and disappointing to read that you feel we are not doing anything about it. We understand that it is frustrating to have to wait longer for an order. However, we want to emphasize that since the first delivery attempt, which was just a day after your order, we have actively kept in touch with you. We have responded to your questions and phone calls as quickly and carefully as possible. Your order has been shipped via PostNL and is currently still within the delivery window they have for this shipping method. Due to high demand or circumstances at PostNL, it can unfortunately happen that packages experience some delays, something we have no control over. As previously mentioned: if the package ultimately does not arrive, we will certainly resolve this for you. You can trust that we will not leave you in the lurch. We hope for your understanding and will continue to monitor the situation for you. Kind regards, Diana
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Rob
6/10/2025
Products meet expectations, customer service that thinks along with you and responds quickly (during office hours, of course). Recommended.
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