Is Nederlandse Kappersakademie trustworthy? Reviews and trustmark

Suzanne
7/20/2025
The order was not shipped within 3-5 working days. However, the communication regarding this was excellent. I will definitely order here again.
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Peter
7/20/2025
It's a pity that we had to wait two weeks for it.
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How would you rate Nederlandse Kappersakademie?
Snel en goed
7/15/2025
Fast delivery and products as described.
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Onbetrouwbaar
6/26/2025
Ordered shampoo on June 18. Still nothing received and the phone number is not in use! So a warned person counts for two!
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Response by Nederlandse Kappersakademie
Thank you for your review. We are sorry to hear that you are dissatisfied and would like to respond to your message. According to our records, the invoice number you mentioned belongs to an order that was successfully delivered earlier this month and does not pertain to an order from June 18th. If you believe something has gone wrong, please feel free to contact us – we would be happy to look into it for you. Regarding our availability: we can be reached by phone, and if all lines are busy, you can leave a voicemail. We will call you back within 24 hours. We are also easily reachable via email, WhatsApp, and chat, and we respond to all messages. About the delivery time: for some of our products, there may be a delivery time of 5 working days. This is also indicated for the relevant products during the ordering process. In some cases, delivery may take a bit longer – in that case, we will inform you via email. Please check your junk mail/spam folder for this. If you need assistance or have questions about your order, please do not hesitate to contact us directly. We are here to help you.
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john
6/21/2025
Product never received, no response to emails. Eventually gave up because it was just over 50 euros. But I will never order here again. Reviews on the internet are not accurate because if you want to give low stars, you don't end up on the review site but on a web form.
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Response by Nederlandse Kappersakademie
Dear John, It's unfortunate to read that you've had this experience – that is certainly not our intention. We are very sorry that you have not received your order and that you claim to have received no response to your email. We always respond to messages, so we would like to check this together and ensure that you receive your package properly! Could you please send us an email at shop@kappersakademie.nl with your order number and your details, so we can investigate this further and assist you? Regarding your comment about the reviews: We are always open to honest feedback – positive or negative – as it helps us improve our service. All our colleagues work hard every day to ensure happy and satisfied customers, and when that doesn't happen, we are eager to have a conversation to resolve it :) Could you please let us know? We are happy to help!
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Karin
6/21/2025
Fast and neat delivery. Nice products.
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Response by Nederlandse Kappersakademie
Thank you very much for your lovely review. It's great to hear that you are satisfied with the fast delivery and the products. We look forward to seeing you next time!
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