Is Nederlandse Kappersakademie trustworthy? Reviews and trustmark

Vanessa
4/23/2026
Fast delivery. Fantastic selection with even better prices.
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BuyerFR
4/22/2026
I am not satisfied. The packaging did not meet my expectations. The product, Maskintense Kérastase, arrived with a damaged box due to insufficient protection. It should have used bubble wrap or another special material to cover the product for shipping to its destination.
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How would you rate Nederlandse Kappersakademie?
Daniela
4/20/2026
The product was only shipped more than two weeks later. No response from customer service, no indication email. That doesn't resemble many other similar webshops, so it can definitely be improved. There is a line running incorrectly over the sticker on the product, which makes me doubt its authenticity.
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Response by Nederlandse Kappersakademie
Thank you for your review. We are sorry to hear that your experience did not meet your expectations. We would like to provide some clarification regarding your order. You placed your order on April 3, with a delivery time of approximately 5 working days. Due to the intervening weekends and the holiday (Easter), your order was shipped on April 13. This was ultimately one working day later than the original indication, for which we apologize. We understand that it is disappointing when an order is delivered later than expected. On April 13, we received your message and sent you a response the same day confirming that your package is on its way, including track & trace information. We apologize if this was not clear or visible to you. Regarding your comment about the product: we only work with original products from official suppliers. In your case, Schwarzkopf. The discrepancy you mentioned may be due to production or packaging differences, but it does not affect the authenticity of the product. All our products are verifiably original. You never have to worry about this in our web shop or in our salons. Thank you again for your feedback; it helps us to further improve our service.
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Lucinda
4/20/2026
Reasonably fast delivery.
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Response by Nederlandse Kappersakademie
Thank you for your review, we really appreciate it!
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Kristel
4/19/2026
I have been waiting for almost 14 days for my order.
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Response by Nederlandse Kappersakademie
Thank you for your message. We understand that it is very frustrating to have to wait so long for your order. Your order was shipped by us on April 13 and has been in the sorting process in Belgium since then. Unfortunately, there are currently strikes at Bpost, the delivery partner that DHL uses in Belgium. As a result, shipments are experiencing delays, and packages are staying in the sorting center longer than usual. You can always check the current status using the Track & Trace code we provided. Unfortunately, we have no influence over this situation, but we are certainly monitoring it. As soon as the strikes are resolved, your package will be delivered as quickly as possible. In the meantime, if you have any questions or would like us to assist you, please feel free to call or email us; we are happy to help. Thank you for your patience.
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Dolf Gerbers
4/18/2026
Fast and good.
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Response by Nederlandse Kappersakademie
Thank you for your review, we really appreciate it!
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