Is VANN Bottles trustworthy? Reviews and trustmark

Carlo Geldens
7/10/2025
I would like to give one star or stars, but I still haven't received my order.
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Response by VANN Bottles
Dear Carlo, Thank you for your message and your patience. We fully understand your frustration and have immediately started looking into this for you. Your order was sent out properly by us, but unfortunately, it seems to have been lost by the carrier. Our sincere apologies for the inconvenience. Of course, we will resolve this quickly and properly for you – so that you can still receive your order and hopefully give us a star or stars. 💙 We will keep you personally updated on the next steps!
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Parmila Lachmon
7/10/2025
I still haven't received my item!
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Response by VANN Bottles
Dear Parmila, Thank you for your message, and I'm sorry to hear that you have not yet received your order. We shipped your package immediately after your order, but unfortunately, it seems that something went wrong with PostNL during transit. We have initiated an investigation and, of course, we are taking responsibility – you do not need to wait for this. We have personally emailed you with an appropriate solution because you deserve the service and quality that VANN stands for. We apologize for the inconvenience – we will ensure that this is resolved as quickly as possible.
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Y.C.P
7/10/2025
Good quality of products.
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Response by VANN Bottles
Thank you for your lovely review! It's great to hear that you are satisfied with the quality 💙
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Tali
7/10/2025
Wow, what a customer experience! First, an incomplete order—oh well, that can happen! Then I had to wait weeks for a straw (from June 26 to July 10, now that's service). After three polite reminders, it was finally shipped. And sure enough, today I received a little box with... the straw. No apology, no note, no sign of life. It's truly heartwarming how personal and professional this was all handled. I might almost order again! Very customer-friendly 👀
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Response by VANN Bottles
Dear Talissa, Thank you for your honest feedback. We are truly sorry that your first experience with VANN did not go as it should have. You are absolutely right that this is not the standard we strive for. It is true that we initially forgot to include the straw – that should not have happened. The longer wait time was caused by the carrier. We have taken immediate action on this and have initiated an investigation with PostNL. Our sincere apologies for the inconvenience – we appreciate your patience and your feedback, and we hope to pleasantly surprise you in the future. 💙
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Harriet
7/9/2025
Nice bottle, exactly as described.
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Response by VANN Bottles
Thank you very much for the compliment!
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Angela Eykenboom
7/9/2025
Stays nice and cool and looks great. Comes with 3 different caps.
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Response by VANN Bottles
On behalf of the entire team, thank you for the compliment and enjoy the product!
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