Is HorseFlex trustworthy? Reviews and trustmark

Rebecca Spencer-Keith
6/12/2025
I still have not received my order. It has been nearly a month. PostNL is worst shipper
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Response by HorseFlex
We’re really sorry to hear that your order hasn’t arrived yet. That must be frustrating, and we completely understand your concern. It’s possible that your review and the delivery crossed paths. According to the tracking info, your order was delivered yesterday. Sometimes international shipments can take a little longer due to delays with the local delivery service. If you haven’t received the package yet, please don’t hesitate to reach out to us at info@horseflex.nl. We’ll be more than happy to look into it for you and make sure everything gets sorted. If you have any other questions, we’re here to help! Kind regards, Team HorseFlex
Tabitha Cassidy
6/8/2025
Great pricing, excellent products, super helpful and fantastic staff….!!!
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Response by HorseFlex
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with our pricing, products, and team. It means a lot to us! If you ever need anything or have questions, just let us know. Best regards, Team HorseFlex
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Barbara, Slovenia
5/27/2025
Good product and excellent service
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Response by HorseFlex
Thank you for your kind words! We're delighted to hear that you're happy with the product and our service. We truly appreciate your support and hope to serve you again soon. If you have any questions, feel free to let me know! Kind regards, Team HorseFlex
Joy Hill
5/23/2025
Great product and really quick service.
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Response by HorseFlex
Thank you for your kind words! We're happy to hear you're pleased with our product and the quick service. We appreciate your support and hope to serve you again soon! If you have any further questions, feel free to let us know! Best regards Team HorseFlex
Susanna Tomasik
5/14/2025
Delivery came fast, but only 1 of 2 parcels arrived. I am already in touch with Post Nord here in Finland, trying to figure out where the mistake happened. I hope it can be figured out, because these herbs are quite expensive...
Reply
Response by HorseFlex
Thank you for your feedback, and we apologize for the inconvenience with your order. It’s good to hear that you’re already in touch with Post Nord to figure out where the issue occurred. I want to reassure you that we will look into this further. I will ask our customer service team to get in touch with you to ensure everything is resolved. We appreciate your patience and hope to resolve this quickly. If you have any further questions, feel free to let us know! Kind regards Team HorseFlex
Laura
5/14/2025
Fast, My delivery came quickly
Reply
Response by HorseFlex
Thank you for your feedback! We're glad to hear that your delivery arrived quickly. We look forward to serving you again soon! If you have any further questions, feel free to let us know! Kind regards Team HorseFlex

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