Bart Vannotten
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New motor and new springs ordered from Tromm, delivery and information were top-notch. Only one day. Everything is functioning properly again. Tromm, thank you for my new items.
2 years after purchase, I sent an email with a question about the motor and remote control because I couldn't get something set up. The next day I received a response via email with a clear explanation of how my issue would be resolved step by step. Now that's service👍👍👍👍
Good product, fast delivery.
Ordered on Friday and delivered on Saturday to the parcel locker, however the box was empty. I sent a complaint to PostNL about this. On Monday I received a message that they don't know where the package is and that I should contact Tromm. I forwarded the 3 emails from PostNL and then called. I got a very friendly gentleman on the phone. Explained my story and said what I typed above. The employee immediately said that a new Somfy box is going out and that they will arrange this with PostNL. And indeed. Just received and installed the box. GREAT..!!!