Regular monitoringTim Weidener
Very disappointing handling of a small mistake on their part. The pre-programming (free for orders of 6 or more) was not carried out, even though this was clearly stated in the comments with the request. First response: “Not checked, so tough luck” — according to them, the system cannot process this without payment. After several emails, there was no real solution. As a “compensation,” they suggested returning everything, which is not very realistic. This could have been resolved much more simply and customer-friendly, for example, with a quick phone call. What a shame.
Translated with AI