Tromm International B.V.

2 years after purchase, I sent an email with a question about the motor and remote control because I couldn't get something set up. The next day I received a response via email with a clear explanation of how my issue would be resolved step by step. Now that's service👍👍👍👍

Good product, fast delivery.

I received the device in accordance with my order a few days ago, and I immediately started its installation. I carefully followed all the steps of its installation and watched many tutorials. I observed all the expected signals (green LED, movements of the blind, etc.) ... I shook the blind several times ... no reaction; it doesn't work ... I have repeated all the steps in vain several times ... What should I do now? P.S. I glued the box to the blind, impossible to unstick ... Didier Moyse

Ordered on Friday and delivered on Saturday to the parcel locker, however the box was empty. I sent a complaint to PostNL about this. On Monday I received a message that they don't know where the package is and that I should contact Tromm. I forwarded the 3 emails from PostNL and then called. I got a very friendly gentleman on the phone. Explained my story and said what I typed above. The employee immediately said that a new Somfy box is going out and that they will arrange this with PostNL. And indeed. Just received and installed the box. GREAT..!!!