Is Tromm International B.V. trustworthy? Reviews and trustmark

Karel van Keeken
7/6/2026
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Mariette Vansteenkiste
7/5/2026
It took a week before it was delivered.
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Response by Tromm International B.V.
Dear Mariette, Thank you for your review. We regret that the delivery took longer than you may expect from us. Unfortunately, during this period, there were delays at PostNL due to the extreme heat and adjusted delivery measures in the Netherlands and Belgium. We also received a personal message from PostNL about this on 30-06-2026. Your order was sent by us on time, but due to these circumstances, some packages were processed and delivered later than usual. Our apologies for the inconvenience. We hope that the product has been received to your satisfaction and that this will not occur with any future orders. Kind regards, Team Tromm
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Jos Hendriks
7/5/2026
ordered on Monday received on Wednesday everything neatly packaged so only praise
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Ingrid Dewilde
7/5/2026
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Conny Schoonvaere
7/4/2026
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Michael Stanze
7/4/2026
Long delivery time caused by DHL
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Response by Tromm International B.V.
Dear Mr. Stanze, Thank you very much for your review. We regret that the delivery took longer than expected. Your order was placed on Saturday, June 27, 2026, at 09:32 AM. Since there is no regular order processing on weekends, your order was processed directly on the following Monday, June 29, 2026, and was already printed and prepared for shipping at 07:12 AM. The shipment with the number JVGL05931316000981219120 was then handed over to the shipping service provider and was successfully delivered according to DHL on July 6, 2026. According to DHL, there were delays in the shipping process due to adverse weather conditions and the resulting backlog. Unfortunately, we had no direct influence on this. We did not receive any message or call from you after your order. Otherwise, we would have certainly checked the shipping status directly for you and sought a suitable solution in case of special urgency. We apologize for the delay and hope that the product is now functioning to your satisfaction. Best regards, Team Tromm
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