Is Tromm International B.V. trustworthy? Reviews and trustmark

Patrick Bultinck

5/1/2026

Ordered on Saturday morning and only delivered the following Thursday afternoon, for a canopy that was left open, which caused concern for the customer—definitely not a pleasant experience.

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CHRIS MIES
5/2/2026
fast delivery
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Patrick Bultinck
5/1/2026
Ordered on Saturday morning and only delivered the following Thursday afternoon, for a canopy that was left open, which caused concern for the customer—definitely not a pleasant experience.
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Response by Tromm International B.V.
Dear Mr. Bultinck, Thank you for your review and for sharing your experience. We would like to further clarify the situation. On both our webshop and via Google, we clearly communicate that we are open from Monday to Friday between 09:00 and 16:00. Orders placed over the weekend are therefore processed on the next business day. In this specific case, Monday also fell on King's Day, a national holiday in the Netherlands (where we are located), which meant that no order processing took place that day. Your order was then processed by us on Tuesday at 07:46, for which you also received a confirmation. We understand that this was an urgent situation for you. However, we did not receive any prior phone or email contact from you regarding this matter. In such cases, we are always happy to assist and could have applied expedited shipping, for example. After processing, your order was delivered by the carrier within the usual delivery time of 2 business days. We are sorry to hear that you experienced this differently, and we will certainly take your feedback into account. If you have an urgent order in the future, we recommend contacting us so that we can work together to find the best solution. Best regards, Tromm International B.V.
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Christine Matthews
5/1/2026
Carine BRINCA GUYARD
5/1/2026
Best price, fast shipping!!! I recommend it without hesitation ☺️
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Marc De Raeve
5/1/2026
I had a duplicate order. It was canceled without any issues at my request.
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Wendy Sneiders
4/28/2026

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