Is K-skincare.nl trustworthy? Reviews and trustmark

Isabella
5/25/2026
Always fast delivery and top products. I have been a very satisfied and returning customer for quite some time now!
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Roxana Macalau
5/24/2026
Fast delivery, ordered today and received it the next day. I'm super happy with it.
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Sandhya Nunda
5/23/2026
My order was delivered quite quickly and neatly. However, when I realized that I had ordered the wrong cream, I contacted them. I was able to return the cream, which I have already done. However, I have not yet received my money back. I emailed about this, but so far I have not received a response, and therefore I still do not have my money. A bit disappointing.
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Response by K-skincare.nl
Thank you for your review, and we are glad to hear that your order was delivered quickly and neatly. We apologize for the confusion regarding the refund for your return. Your return was received by us on Thursday, May 21, at 16:10. All returns are first checked and processed upon receipt, which can sometimes take 1 to 2 business days. We have previously informed you about this via email. Your return has now been processed, and the refund has been initiated. Depending on your payment method, it may take a few more business days for the amount to appear in your account. We apologize for the less positive experience you had as a result.
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Madiana Oliveira
5/18/2026
Super fast delivery, amazing products :)
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Komiljon Amonov
5/16/2026
I bought a POKP and received your package.
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Response by K-skincare.nl
Dear [Customer Name], Thank you for your message. According to the information from PostNL, your package has been successfully delivered to the address you provided, house number 18. This matches the address that was entered when you placed your order. In your recent message, you mentioned that the house number should have actually been 18A. Since the delivery took place at number 18, we kindly ask you to inquire there. Best regards, K-skincare
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Unwanted Order, Poor Customer Support
5/16/2026
My order was placed unintentionally through Shop Pay, and my credit card was charged immediately. I contacted customer service right away to cancel it, but I was told the order had already shipped and they could not help. I understand fast checkout, but the process felt too easy to trigger and impossible to stop. Being told only to refuse the package and wait for a return/refund was frustrating. I would advise other customers to be very careful when using Shop Pay or one-click checkout with this store. I will not accept the parcel if delivery is attempted.
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Response by K-skincare.nl
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt. Once an order is placed through accelerated checkouts like Shop Pay, it is processed immediately in our system so we can ensure fast shipping. Unfortunately, this also means we’re unable to cancel the order once it has already been dispatched. As explained by our customer service team, the safest way to ensure you receive a refund is to refuse the parcel upon delivery. This guarantees that the package is returned directly to us. If we were to issue a refund before the parcel is returned, there is a risk that the shipment could still be collected, which would result in both a lost product and refund. We understand this may feel inconvenient, and we truly appreciate your patience and understanding in following this procedure. Your feedback about the checkout experience is valuable, and we will take it into consideration as we continue to improve our service. If you need any further assistance, we’re always here to help.
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