Is Decomeubel trustworthy? Reviews and trustmark

B.A.M Van Beek
2/18/2022
The delivery took longer than was reported.
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Response by Decomeubel
Thank you very much for your review. You mentioned that the delivery took longer than indicated. We have, of course, checked this for you immediately. Both on our website and in the order confirmation and payment confirmation, it was clearly stated in bold that your order would be shipped on February 10th. When we mention something multiple times, we do so for a reason, and this was the case here as well. The tracking information, which you also received, shows that we shipped your order exactly as stated on February 10th. We have done exactly what was indicated on the site and in the various emails. I see that PostNL delivered your (bulky and heavy) shipment one day later, on February 11th at 09:26. In our opinion, everything went exactly as it should have.
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Werner Brock
2/18/2022
Despite placing the correct order, the wrong chairs were delivered.
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Response by Decomeubel
We are deeply sorry and have apologized multiple times for the human error we made. In this regard, your dissatisfaction is understandable. What we regret is that you did not mention in your review how and certainly how quickly we resolved the issue. Two days after you reported that the wrong chairs were delivered, we picked them up from your home and delivered the correct chairs. Of course, we do everything we can to avoid such mistakes, as they are frustrating for both you as a customer and for us. We do not do this intentionally, and this once again proves that we are human too. Once again, our apologies.
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B Kooijker
2/18/2022
Good deal done, nothing wrong with it.
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Luc Machiels
2/17/2022
Fast delivery, great pricing
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Bettina Mühlenweg
2/17/2022
Excellent processing.
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Uwe Beekhuis
2/4/2022
Super service. Great quality. Would love to do it again.
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