Is Baby Natura trustworthy? Reviews and trustmark

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12/12/2022

The customer service was not good. I ordered a body warmer, but it turned out to be a completely different size, which was mentioned somewhere at the very bottom. However, you really don't see that when you're just trying to place an order. Then, with a lot of effort, I was able to return the package at my own expense and received 10 euros less back than the price I paid for the body warmer because the discount that also applied to other products was fully deducted. They have really nice items, but I find this unacceptable. I also sent an email about it, but I received a dismissive response.

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Gerry Weekers
12/13/2022
This is already my 4th order with Baby Natura. Delivery is always on time, and the products are beautifully made in terms of quality and design.
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Marion Konijn
12/13/2022
Beautiful jacket and fast delivery.
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Sylvia Kiewit
12/12/2022
Good quality, special products.
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I. van Deemter
12/12/2022
Good service
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Post
12/12/2022
The customer service was not good. I ordered a body warmer, but it turned out to be a completely different size, which was mentioned somewhere at the very bottom. However, you really don't see that when you're just trying to place an order. Then, with a lot of effort, I was able to return the package at my own expense and received 10 euros less back than the price I paid for the body warmer because the discount that also applied to other products was fully deducted. They have really nice items, but I find this unacceptable. I also sent an email about it, but I received a dismissive response.
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Response by Baby Natura
Dear Adinda, thank you for your review. It's unfortunate that despite my explanation, you do not understand why you could not retain the €10 discount. I would like to explain it once more so that your review receives the complete and fair justification it deserves. For your birthday, you received a discount voucher worth €10, valid with a minimum order amount of €60. You ordered just over €60, but after the return, the remaining amount was well below €60. Our system processed the return and deducted the €10 discount, which was no longer valid, from the refunded amount. Therefore, you received back the amount you initially paid for the body warmer. This is not a rejection but a justification of our actions. When you order online, our advice is always to carefully consult the size chart, which is mentioned with every product. I also provide advice on the fit. It's a pity that you did not take the time to review this and hold us responsible for it. Warm regards, Anouk
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Joyce
12/12/2022
Beautiful sustainable products and an AMAZING customer service. No question or request seems too crazy, and the advice is always top-notch. I have placed many orders.
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Response by Baby Natura
Wow Joyce, thank you for this heartwarming review. We are happy to serve you, with love!
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