Is Baby Natura trustworthy? Reviews and trustmark

Laura

11/8/2020

I received the package in the evening. Unfortunately, the clasp of the necklace broke in half immediately. The next day, I emailed with photos. As a gesture of goodwill, a new necklace was sent to me, but only if I paid the shipping costs. The argument was that they cannot see from a distance whether it broke due to a defect or due to mishandling of the product. I understand that, but that is the risk of selling products through a webshop. I genuinely did not mishandle the product, and I believe that a customer should never be the victim of a defective product.

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Carola
11/12/2020
On this website, you can find beautiful baby products of good quality. Anouk is very friendly and helpful, and the shipping is fast. I would definitely order something here again!
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Laura
11/8/2020
I received the package in the evening. Unfortunately, the clasp of the necklace broke in half immediately. The next day, I emailed with photos. As a gesture of goodwill, a new necklace was sent to me, but only if I paid the shipping costs. The argument was that they cannot see from a distance whether it broke due to a defect or due to mishandling of the product. I understand that, but that is the risk of selling products through a webshop. I genuinely did not mishandle the product, and I believe that a customer should never be the victim of a defective product.
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Response by Baby Natura
Thank you for your review. We understand your disappointment regarding the damaged product. We offered 2 options: 1. To send a replacement item for a shipping cost of €2.79. 2. To return the item in accordance with the general terms and conditions, where the return costs of €2.79 would be paid by the customer, so that we can return the product to the supplier. After that, we would send you a replacement product for free, covering the shipping costs to you. It's unfortunate that you did not perceive the chosen option as a service. Anouk Baby Natura
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How would you rate Baby Natura?
Rianne
10/29/2020
Fast delivery, I found the nice recyclable packaging to be a plus.
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Maren
10/29/2020
Fast delivery, great products.
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Vera
10/29/2020
Fast delivery
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Josephine
10/29/2020
Good price-quality ratio, good 'care' for the package.
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