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Melissa

10/21/2025

Unfortunately, the box of the lamp was completely damaged and broken due to poor packaging, which means we can no longer give it as a gift. In my first email to report my return and express my complaint, I received a quick response. The return costs are at my own expense. This is obviously not how it should be. The selling party is responsible for proper shipping and packaging. The product must arrive intact. After I responded that I do not agree with this, suddenly there was no more response. Even after multiple emails, there has been radio silence, despite the fact that they initially responded quickly.

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marian verheij
10/23/2025
Sacha Kroek
10/23/2025
How would you rate Baby Natura?
Eva Karremans
10/23/2025
Melissa
10/21/2025
Unfortunately, the box of the lamp was completely damaged and broken due to poor packaging, which means we can no longer give it as a gift. In my first email to report my return and express my complaint, I received a quick response. The return costs are at my own expense. This is obviously not how it should be. The selling party is responsible for proper shipping and packaging. The product must arrive intact. After I responded that I do not agree with this, suddenly there was no more response. Even after multiple emails, there has been radio silence, despite the fact that they initially responded quickly.
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Response by Baby Natura
It's a pity to read that your experience wasn't entirely positive; we sincerely regret that 💛 We have been in contact and sent you a return label, after which the full amount was refunded to your account immediately upon receipt of the return. Our products, especially the Himalayan salt lamps, are carefully packaged with extra cushioning to ensure that the lamps arrive safely and undamaged. In your case, fortunately, it was only the shipping packaging (the outer box) that had sustained a tear during transport, while the lamp itself arrived in perfect condition. We understand that it is frustrating when packaging is damaged during the shipping process, but unfortunately, we cannot always control this. Therefore, we were happy to resolve this for you in a proper manner as part of our service. We hope to welcome you back to Baby Natura in the future 🌿
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S Verhagen
10/21/2025
Maya Verhulst
10/21/2025

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