Regular monitoringMelissa
Unfortunately, the box of the lamp was completely damaged and broken due to poor packaging, which means we can no longer give it as a gift. In my first email to report my return and express my complaint, I received a quick response. The return costs are at my own expense. This is obviously not how it should be. The selling party is responsible for proper shipping and packaging. The product must arrive intact. After I responded that I do not agree with this, suddenly there was no more response. Even after multiple emails, there has been radio silence, despite the fact that they initially responded quickly.
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