Is Deurklinkenshop trustworthy? Reviews and trustmark

Jan Boons

1/31/2023

Information and product were fine. However, the product was incorrectly marked as delivered while it had been lost by bpost. The response from Deurklinkenshop was that they would start an investigation with bpost, and if I wanted to have the product while waiting, I should just order and pay for a new product, including shipping costs... So think twice before you order here!

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John van den Heuvel
2/2/2023
Good quality and very fast delivery!
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Jan Boons
1/31/2023
Information and product were fine. However, the product was incorrectly marked as delivered while it had been lost by bpost. The response from Deurklinkenshop was that they would start an investigation with bpost, and if I wanted to have the product while waiting, I should just order and pay for a new product, including shipping costs... So think twice before you order here!
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Response by Deurklinkenshop
Good afternoon Jan, Thank you for your message. Please don't immediately assume the worst about people... Postal workers often do this to save time. They scan the products in the delivery van because it's a bit more difficult when handling multiple packages. Of course, this is not the correct way to do it, but to label it as fraud, as you mentioned earlier, is a bit extreme. Furthermore, it is very unfortunate that you perceive our response as unfriendly to customers. We absolutely do not want you to pay twice and are doing everything we can to locate your package. As mentioned, an investigation has been initiated right away; B-post also needs the opportunity to check your shipment and track down your package. Your package was delivered to you the same day by an observant neighbor. Despite your less favorable feelings about the handling, I would like to thank you once again for your order and wish you much enjoyment with your purchase. Best regards,
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Jef Van den Broeck
1/30/2023
I ordered twice, and both times there were mistakes with the delivery. I also did not receive the 10% discount that lured me in, and they couldn't really help me to make that happen.
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Stefanie
1/30/2023
Fast delivery and super happy with the door handles!
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Peter Hackenbroich
1/29/2023
No fast delivery. I am satisfied.
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Donatien De Puyt
1/29/2023
Perfect.
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