Is Dejavu Cars trustworthy? Reviews and trustmark

niels stevens

8/19/2020

My product was second-hand because the return form from the previous customer was still inside. Additionally, it was not the color I ordered, and there were black lines through the color.

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Kyriakos Tziortzis
8/20/2020
Missing parts of a product.
niels stevens
8/19/2020
My product was second-hand because the return form from the previous customer was still inside. Additionally, it was not the color I ordered, and there were black lines through the color.
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Response by Dejavu Cars
Dear, We are surprised that a return form was included in the package, but a new product can be ordered and returned. If it is unused or damaged, the return will be accepted. Customers can open the package and inspect the product. If the product does not meet expectations, customers can return it to us. This does not mean that the product is second-hand. The product is still in new condition. You state that the product is a used (second-hand) part, but this is not correct. You received a new product. You also mention that you ordered it in color, which is also incorrect. The spoiler you ordered is delivered unpainted/new in primer, as indicated in the product image. The manufacturer packaged the spoiler without extra protection. The black spots on the primer are unfortunately due to the packaging. We package the spoiler with extra protection when we pack it. Since manufacturers do not always use the best primer, we recommend having it primed again. After the product is painted, you will no longer see these black spots. To date, you have not reported a return for this product. If you claim that the product is used and does not meet your expectations, please return it as we delivered it, and we will refund the full order amount. Best regards, Dejavu Cars Team
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How would you rate Dejavu Cars?
Bjorn Mees
8/17/2020
Fast delivery and nicely packaged.
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Joni Tähtinen
8/17/2020
Fast Delivery
Andreas Kaiser
8/16/2020
The part did not fit.
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A. Babiak
8/16/2020
Fast delivery of quality products.
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