Is Dejavu Cars trustworthy? Reviews and trustmark

Albert-Jan Waaijenberg

1/29/2025

Order placed, a lot of money paid, and then you have to call them yourself to follow up. According to the DPD tracking code, your order has never arrived at their location, and when you call, they are quite gruff, as if to say, "Don't complain, we've already got your money." The only positive is that I did get my money back, which is why I'm giving an extra star.

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Albert-Jan Waaijenberg
1/29/2025
Order placed, a lot of money paid, and then you have to call them yourself to follow up. According to the DPD tracking code, your order has never arrived at their location, and when you call, they are quite gruff, as if to say, "Don't complain, we've already got your money." The only positive is that I did get my money back, which is why I'm giving an extra star.
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Response by Dejavu Cars
Paid a lot of money (€349.95) and got it back because DPD lost the package. You called twice. 1st time we indicated that we would contact DPD (investigation started). 2nd time we informed you that you would get your money back. It's that simple. Such an investigation takes five working days. The package is lost and you got your money back. That's it, you don't need to make a drama out of it. You receive a Track & Trace number and you need to track your package, which is also stated in the email you received. "If the package does not have a new scan within 5 working days, you should report it immediately," that's how it works everywhere. No company tracks your order and checks if it has been delivered (which is also impossible with all those hundreds of orders). We have never had such thoughts here; if a package gets lost or is not delivered, it is still insured, so whether it's your money or that of the delivery service, everyone is safe. Apparently, you are the kind of person who immediately thinks like that about people you don't know. We also give you two ★★ stars. Because we are so positive, that's why an extra little star.
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Noah Ebel
1/27/2025
What I bought: LED headlights for my Golf 7 facelift. - Packaging and shipping were top-notch. - Fit is okay, could be better (the headlights do not fit perfectly).
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How would you rate Dejavu Cars?
Daniel Schmitt
1/26/2025
Everything is top-notch!
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ricardo van ofwegen
1/25/2025
What a fast delivery, thank you!
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Reinhard Hörl
1/21/2025
Fast delivery, I was positively surprised. The goods were very well packaged, everything is in order. Thank you!
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Vikash Tirbeni
1/20/2025
Good service, fast delivery.
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