Is Dejavu Cars trustworthy? Reviews and trustmark

Jarno

12/16/2024

VW Polo 6R headlights The headlights were supposed to be plug and play, but they definitely are not. And once you finally manage to get them in properly, you can't adjust them. As soon as you start turning, it rattles and nothing happens. Now I have headlights that I can't use because you need to make adjustments to get them to fit.

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Kurt De Clerck
12/28/2024
Good quality
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Martina Gruber
12/25/2024
Fast delivery
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How would you rate Dejavu Cars?
Dennis H
12/23/2024
Fantastic service & top products!
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Dariusz Markowski
12/17/2024
Thank you!
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Mersad Zukic
12/17/2024
Good price, attentive customer service, fast shipping! I received my part very quickly! I highly recommend this seller! Thank you very much!
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Jarno
12/16/2024
VW Polo 6R headlights The headlights were supposed to be plug and play, but they definitely are not. And once you finally manage to get them in properly, you can't adjust them. As soon as you start turning, it rattles and nothing happens. Now I have headlights that I can't use because you need to make adjustments to get them to fit.
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Response by Dejavu Cars
Since you haven't reported it yet, we cannot know that you are having issues with the delivered product. It would have been wiser if you had contacted us first. If you hear a rattling sound, it means that the adjustment screw is at its last point, so someone with experience already knows that it continues to turn, but someone without experience keeps turning it, and the adjustment screw can break. That’s why we always say: have it installed by a professional mechanic. The headlights are Plug & Play if you have a halogen fitting, so let us know what you had to adjust? As far as we know, you don't need to make any adjustments (except that you need to connect a resistor to the turn signals), but this is also indicated in the product description. Since the adjustment is at the last point, the question now is what kind of bulbs you have installed in the headlight? Apparently, you are not getting the correct light pattern. If the headlights have issues, you have a warranty on the product, and we can replace it under warranty. It’s not the case that you are stuck with a defective product without a solution. Looking at your feedback, it comes across as if you contacted us and we did not provide a solution.
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