Is Goedkopezwembroeken.nl trustworthy? Reviews and trustmark

Andre Van der meij

8/12/2018

The swim trunks were see-through, very thin, and of poor quality. I'm afraid I'll have to throw them away after just one swim. I also returned them.

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Vos
8/17/2018
Great communication. Delivered quickly.
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jos de bruijn
8/15/2018
Sufficient
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How would you rate Goedkopezwembroeken.nl?
Didrik Teeuwissen
8/14/2018
Top top top. The personal note is very thoughtful.
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Djimon Bourne
8/13/2018
Very satisfied, order delivered the next day.
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Brouwer
8/13/2018
Fast delivery. Good communication with the customer. Good after-sales service. Quality product.
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Andre Van der meij
8/12/2018
The swim trunks were see-through, very thin, and of poor quality. I'm afraid I'll have to throw them away after just one swim. I also returned them.
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Response by Goedkopezwembroeken.nl
Dear Andre, I am very sorry to hear that you are not satisfied! I absolutely want to resolve this. We strive for 100% satisfied customers. First, let me point out that the thickness of the swim shorts does not necessarily indicate quality. Transparency (after use) mainly occurs with swim shorts that have a low fabric density and with swim shorts in lighter colors. It is also good to know that we test our swim shorts, including for transparency after use in water. While we do offer inexpensive swim shorts, quality is our top priority. Therefore, it is important to try out the items. I do this myself to ensure the outcome. For example, you purchased the Black Sports Swim Brief, which I have also tested/worn myself, and it has been our best-selling swim brief for years, with a complaint rate (which we keep track of) of 0%. However, it is true that a swim brief costing €7.95 is of a different quality than one costing €24.95. These swim briefs are really intended for recreational or vacation use. But again, a swim brief must always meet our quality standards. It would be detrimental for both us and our customers if we sold items of poor quality. I would like to offer to cover the return shipping costs; once again, we want you to be satisfied, and you are not. We will take on the return costs. Furthermore, I would like to offer you the opportunity to order 1 or 2 swim briefs for free (they can also be different swim shorts than the ones you were not satisfied with). You will only pay for them after you have swum in them a few times and are satisfied. Not satisfied? Then you pay nothing and you can keep the swim shorts. I hope this turns your negative feelings into positive ones. We look forward to your response. Best regards, Jan Tanja Sportzone
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