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janssen

6/28/2017

Good service, but they will lose out to competing companies because free delivery and free returns are what customers want. I had to pay the shipping costs for my return myself, so that cuts into the profit!

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janssen
6/28/2017
Good service, but they will lose out to competing companies because free delivery and free returns are what customers want. I had to pay the shipping costs for my return myself, so that cuts into the profit!
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Response by Goedkopezwembroeken.nl
Dear Mr. Jansen, Thank you for your response and review. It’s unfortunate that we could not meet your expectations. This affects us because we strive daily for satisfied customers. It’s very disappointing that we were unable to achieve that in your case. You mention that our competitors are winning because of this, but all the companies specializing in men's swimwear that we know do not reimburse return shipping costs. They are also more expensive in terms of shipping fees. I can explain why you (only) pay for the return shipping. (By the way, we did reimburse the shipping costs you paid when ordering.) We operate with minimal margins because we want to be the cheapest. Our prices are genuinely low; visit our competitors' websites, and you will agree. If we were to offer free returns, we would have to raise all our prices. Ultimately, it has to be paid for. Larger companies (I assume you mean a company like Zalando?) can do this more easily because they also sell items that are more expensive. I don’t need to explain that if you buy an item for 50 euros, there is much more margin (and thus budget for free returns). However, all our items are much cheaper. You say that we are losing because of this. But I hope that people also consider service, personal approach, and how a company treats its customers. In that regard, we strive to be the best. I hope that after this explanation, you have a bit more understanding of the fact that we cannot offer free returns. Hopefully, we can welcome you back as a customer someday. Kind regards, Jan Tanja Goedkopezwembroeken.nl
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Reinder Veenstra
6/25/2017
Great service. Also, swimwear of good quality. Delivery was correct. The only downside was that payment with Mastercard didn't go through each time.
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Thomas Prins
6/25/2017
Perfect service and fast delivery, with a personal note included makes it feel more personal, and I really like that.
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Willem Noten
6/21/2017
Fast delivery of goods and an excellent price-quality ratio.
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Pebbie
6/19/2017
Super prices, delivered quickly. We can't comment on the quality yet.
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Ingrid Boshouwers
6/19/2017
Super! A wrong swimsuit was delivered, and a new one was sent free of charge!
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