VitiligoShop

vitiligoshop.nl

| total 799 reviews |

71 reviews last 12 months

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Eveline
6/15/2016
After my order had not arrived after a week, I made this known. I received an email back the same day, stating that this happens often and that it is likely related to PostNL (it was sent immediately but got lost/misplaced by PostNL). In the same email, it was mentioned that my order would be sent to me again. This was indeed done, and it was delivered properly. Thank you for the great service! (A 9+ customer experience)
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Response by VitiligoShop
Dear Eveline, Thank you for your response. I’m sorry to hear that you still haven’t received anything. We have been receiving more complaints lately about the sample sets not being delivered. We are in discussions with PostNL to see if there is anything that can be done about this. We always send the sample sets via regular mail, so without a tracking code. This is to prevent the price of a sample set from becoming very high. The downside is that if the sample set gets lost, we cannot trace it. We will send you a new sample set tomorrow, which you should receive by Friday or at the latest Saturday. Kind regards, Jeannette Kershof
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Alessandro
6/15/2016
Very fast service. Thank you Alessandro
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Response by VitiligoShop
Thank you for your kind words and good to know that shipment to Switzerland is working fine.
How would you rate VitiligoShop?
Henny
6/14/2016
Ordered on Thursday, today (Tuesday) still haven't received anything.
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Response by VitiligoShop
Dear Henny, Thank you for your response. Unfortunately, it seems that something went wrong with the delivery of your sample set by PostNL. We always send the sample sets via regular mailbox mail, so without a tracking code. This is to prevent the price of a sample set from becoming very high. The downside is that if the sample set gets lost, we cannot trace it. We will send you a new sample set today, which you should receive by tomorrow or at the latest by Friday. Kind regards, Jeannette Kershof
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Hilde
6/8/2016
Ik heb vandaag 8/6 de gevraagde stalen ( besteld op 1/6) nog altijd niet ontvangen.
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Response by VitiligoShop
Dank u voor uw terugkoppeling. Gelukkig is het nu wel goed gegaan en heeft u de juiste kleur gevonden.
chantal
6/5/2016
het zijn heel goede produkten, alleen weinig uitleg van hoe en wanneer aan te brengen , jammer.
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Response by VitiligoShop
Beste Chantal, Wij hebben naar aanleiding van jouw vraag contact opgenomen met Coverderm. Zij hebben ons 2 instructievideos gestuurd hoe je Coverderm kan gebruiken voor het gezicht en voor de benen. Je kunt deze videos vinden op ons nieuwe Youtube kanaal: https://www.youtube.com/channel/UCpDJDQxJLyRA_XV8lDNdwqg/videos Ik hoop dat dit helpt bij hoe je Coverderm producten kan gebruiken. Als je nog andere suggesties hebt, of iets mist, horen wij het graag. Met vriendelijke groet, Jeannette Kershof
Sandra
6/5/2016
Very satisfied and quick order.
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Approved

Member of ValuedShops since 2015

Regular monitoring
Clear conditions
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Real entrepreneur

Contact info

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Address: VitiligoShop
De Hulle 22
7421EC Deventer NL
Email
Phone: 0636552640
Website: vitiligoshop.nl
CoC: 08182874
VAT: null

VitiligoShop

VitiligoShop - products for care and support vitiligo. Dermabest Novitil, Coverderm, UVB Phototherapy, vitamins. We ship worldwide.

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