Q24U.nl

I ordered a laptop keyboard, condition: new. I received a refurbished keyboard with a loose key and a dirty, dried out, and worn trackpoint cap. According to customer service, the keyboard is not new because they are no longer manufactured, but it is "99% new" (extremely minimal signs of use and nothing more). Sending a new trackpoint cap by post is not possible; I have to return the entire keyboard at my own expense to exchange it or cancel the purchase. Or I can "just" (??) send it back to the sender so it costs no one anything. (And what about PostNL?) A quarter of an hour later, the condition on the website changed to "99% new." Q24U's response to this review: "The fact that the keyboard is not 100% new is clearly stated on our website, and reviews must be factually accurate; therefore, we request that this be adjusted?" They have been operating this way for 5 years; I just want something that is not possible, and why am I making such a fuss over a few euros in shipping costs? Now they can't even make a profit on this sale.

Very pleasant to do business with. My charger had to be specially ordered, which is why they kindly requested to pay in advance. I did so, and 2 weeks later the charger arrived in the mail.

just great

The ordered product was correctly packaged and delivered.

Satisfied. Delivery time as stated. Well packaged. Works perfectly.

Great delivery.