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vd Plas

10/13/2023

I ordered a washbasin along with a pop-up drain. The washbasin is beautiful, but the pop-up drain leaked and continued to leak because the bottom was not flat but had a sharp edge. This was the case regardless of whether rubber or fiber rings were used at the siphon connection. I informed the seller about this, but they stubbornly insisted that it was incorrectly installed and were completely unreasonable, placing the blame on the customer. I have rarely experienced such poor service instead of them looking for a solution.

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Sven Ludewig
10/21/2023
Everything is perfect! Top quality. Thank you!
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Stephanie Conze
10/17/2023
Fast delivery! Great sink!
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How would you rate F Talens IndoMarmer?
Sinem Balkis
10/16/2023
Very good service 👍🏻👍🏻
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Sascha Wiesen
10/16/2023
Top quality, simply excellent.
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Ildiko Van Veldhuizen
10/15/2023
The color of the delivered item (gray) did not match the item in the photo (beige) at all. What a shame!
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vd Plas
10/13/2023
I ordered a washbasin along with a pop-up drain. The washbasin is beautiful, but the pop-up drain leaked and continued to leak because the bottom was not flat but had a sharp edge. This was the case regardless of whether rubber or fiber rings were used at the siphon connection. I informed the seller about this, but they stubbornly insisted that it was incorrectly installed and were completely unreasonable, placing the blame on the customer. I have rarely experienced such poor service instead of them looking for a solution.
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Response by F Talens IndoMarmer
Dear Mr. vd Plas, Thank you for taking the time to leave a review. Now you can calmly read what we were trying to convey to you, as unfortunately, when you called, you were already so angry and frustrated that this was not possible. This is quite unfortunate because we genuinely try to help all our customers, which is also the reason for our high review score. You don't achieve that if customer service is as poor as it feels to you due to your anger. Nevertheless, we still want to try to assist you and ensure that you do not end up with something incorrectly installed that could cause you problems later on. Your countertop washbasin is currently only secured to your furniture with silicone because you have attached the siphon directly to the washbasin. This will cause several issues, as bumping against the washbasin during use will quickly cause the silicone to crack, leading to the washbasin becoming loose. This, in turn, creates the next problem: stress on the connection of the siphon to your drain, which will cause it to leak. For a countertop washbasin that is not directly screwed to the wall, the siphon must go through the washbasin and the furniture to secure it properly. This is entirely separate from whether there happens to be a siphon with a manufacturing defect. When you called about the siphon leaking, our response was: "We have actually never had problems with these siphons, but of course, one can always come out faulty from production." The issue of "a siphon that is not functioning properly" does not exclude the other issue of "the countertop washbasin being incorrectly installed by your plumber." If you could send us an email with a photo of the sharp edge on this siphon, we can send you a new one. Best regards, Frank Talens
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